AireSpring
Leading Local and Long Distance SIP Trunking provider, AireSpring (www.airespring.com), offers managed IP Communications services to small and medium-sized businesses in 48 states of the US via its own privately owned and managed core-to-premises network. Of AireSpring’s more than 10,000 business customers, many operate high-volume Call Centers or multi-location enterprises.
Challenges
Quickly diagnose and resolve customer issues in a high speed, high volume voice network environment to meet QoS guarantee.
Solution
- Cascade
- One Cascade Shark appliance monitoring up to 9000+ concurrent voice sessions
- Cascade Pilot console enabling network diagnostics and troubleshooting by multiple licensed technicians concurrently
Benefits
- No dropped packets
- Ability to capture and analyze all subpackets and RTPs
- Extremely fast call location and data sorting
- Fast, sophisticated data analysis
- Ability to consistently outperform “best efforts” standards for VoIP service
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