Trade Up

Thanks for being a loyal Riverbed Technology customer! We know that keeping your Riverbed deployment up-to-date is critical for your business to be as productive as possible. Our Trade Up Program enables you to easily and cost-effectively transition to the latest Riverbed models.

Trade up SteelHead >
Trade up AppResponse >
Trade up Cascade Family >
Trade up NEOP >

How to Recycle
Related Resources
  • The Riverbed Trade Up Program

    Existing customers can benefit from financial incentives through our Trade Up Program. We'll enable your organization to successfully upgrade Riverbed products or migrate to our platforms with the experience and expertise of our renowned support team. Our products are available in a variety of form factors to provide choice and flexibility for nearly any deployment configuration. The details are as follows:

    • Credit for trade ups. For each appliance that you refresh under the terms of the program, Riverbed will make available up to $17,995 in credit(1) towards the purchase of a replacement appliance.
    • No-cost-to-you recycling. Through our partnership with M-Cubed, we support worldwide collection and recycling of older SteelHead appliances. This allows you to be green without any additional investment.

    SteelHead & SteelHead Mobile

    Trade Up SteelHead

    Keep your SteelHead appliance deployment up-to-date with advanced products:

    SteelCentral AppResponse

    Trade Up AppResponse

    Find out how the latest SteelCentral AppResponse can improve your infrastructure with the latest functionality:

    • Monitor up to 4 times more traffic, so that you can plan for growth
    • Store up to 6 times more data, for deeper and more varied analyses
    • Add previously unsupported modules such as Shark or DB Performance


    Cascade Family

    Trade Up Cascade Family

    Trade up your Cascade Profiler, Express, Shark, Gateway, or Sensor appliances or virtual editions to the latest SteelCentral products for better network monitoring scale and resolution:

    • Cascade Profiler to SteelCentral NetProfiler – Get twice the flow processing power (10M FPM), double the path resolution, and up to a 10x increase in reporting performance and number of tracked analytics policies for more granular visibility.
    • Cascade Shark to NetShark – Get twice the packet storage (72TB), double the port density (8x10Gbps), the option for storage redundancy, and a modular form factor for future expansion.
    • Cascade Gateway to SteelCentral Gateway – Support more flow capacity, up to 2M FPM.
    • Cascade Sensor to SteelCentral NetShark – Identify more than 1100 applications (a 11x increase), gain continuous packet capture and storage (8TB – 72TB), and troubleshoot complex issues faster.


    Trade Up NEOP

    Trade up your existing OPNET NEOP software and get up to 100% Loyalty Credit for new Riverbed SteelCentral NPCM products:

    Old “NEOP” Products New “NPCM” Products and Enhancements
    OPNET VNE Server
    OPNET VNE Server for Service Providers
    OPNET VNE Server SNMP Adapter Pack
    SteelCentral™ NetCollector – Expanded SteelHead support to enable diagramming and configuration auditing, and quick, trace-route independent, and more accurate application network paths.
    OPNET IT NetMapper 1K
    OPNET IT NetMapper 5k
    OPNET SP Sentinel
    OPNET IT Sentinel
    NETONE Bundle for Enterprises
    SteelCentral™ NetAuditor – Streamlined web UI for troubleshooting workflows, on-demand diagramming, easier sharing of diagrams via HTML and Visio, SteelHead diagramming, and topology-driven configuration management and auditing.
    OPNET IT Guru
    OPNET IT Guru Network Planner
    OPNET SP Guru Network Planner
    OPNET SP Guru Transport Planner
    Predictor for NETONE
    SteelCentral™ NetPlanner – Optimized for planning use cases, provides holistic information and visualization about Layer 2/3 VPN configuration and topology, integration with NetProfiler for flow-based capacity planning and routing analysis.

    Read our Terms and Conditions

    1. Credit amount varies based on the appliance you are recycling and the new appliance you purchase to replace such older appliances. Credit amount may also vary based on any special pricing or other promotional offers made available on the sale of the new replacement appliance. Please contact your Riverbed authorized partner for more information.

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  • M-Cubed - How to Recycle Your Gear Worldwide

    Customers have two options for letting Riverbed know that their Trade Up gear has been removed:

    Certificate of Destruction

    M-Cubed Recycling

    • M-Cubed is Riverbed’s preferred recycling partner. All costs for shipping and recycling are covered when you use M-Cubed
    • Click here to see if your location is available for M-Cubed’s services
    • Customers can fill out M-Cubed’s pickup form and email it to M-Cubed will reply with 2 business days with shipping details and a Tag Number for future reference. Shipping materials are not included
    • Click here for M-Cubed’s pickup form. Please fill out one for each location where pickup will occur


    *This form is necessary for all units that are in locations outside of M-Cubed’s recycling network

    All questions related to the destruction of Trade Up units, including support credit memos, should be sent to

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Riverbed, at more than $1 billion in annual revenue, is the leader in application performance infrastructure, delivering the most complete platform for the hybrid enterprise to ensure applications perform as expected, data is always available when needed, and performance issues can be proactively detected and resolved before impacting business performance. Riverbed enables hybrid enterprises to transform application performance into a competitive advantage by maximizing employee productivity and leveraging IT to create new forms of operational agility. Riverbed’s 27,000+ customers include 97% of the Fortune 100 and 98% of the Forbes Global 100.

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