Riverbed Technology offers world-class support to help customers fully leverage the value of their Riverbed investment. Riverbed's technical support is available around the clock (24 hours a day, 7 days a week) to help customers and partners quickly and easily use, manage, and troubleshoot Riverbed products in their network. In addition, Riverbed provides a wide variety of online support materials to answer most questions.

Customer Support Site

Customers can log in to the secure Customer Support Web Site to access a wide variety of self-help resources.

The Customer Support site provides access to:

• software upgrades
• extensive product documentation
• account information
• a knowledge base and error message database

If you are experiencing problems with a Riverbed appliance, you can submit a support request from the support web site. Submitting a support request creates a case, notifying our dedicated support representatives, who will be happy to assist you.

Note: Access to the support site requires registration.