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Hardware & Software End of Life Policy

We are continually evolving the products and services we offer. These innovations mean that we periodically transition away from selling or servicing certain hardware or software products.

This policy outlines how we handle support for hardware and software products that we have discontinued. As technology development drives changes we may change our policy, so we encourage you to check this site regularly to get the latest information.

If you have questions or would like more information, email us at support@riverbed.com or call +1.415.247.7381 or +1.888.782.3822 (toll free in the United States and Canada).

Download the list of Riverbed Technology Hardware and Software End-of-Life Products

OPNET Technologies: Please note that this Hardware & Software End of Life Policy does not apply to products sold by OPNET Technologies.

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  • Definitions

    Appliance Product – Combined hardware and software products on the Riverbed® price list that are not upgrades or components of other products. Examples of such combined hardware and software products are Steelhead® appliances from Riverbed, Interceptor® appliances, Central Management Console (CMC), Cascade Profiler, and Cascade Sensor.

    Cold Spares – Appliance products that are sold without any software license. Cold spares let customers keep on-site hardware replacement units that may be used only when a fully licensed equivalent appliance product fails, is no longer operational, and is disconnected from the network.

    Component Spares – Component spares include any component of an appliance product on the Riverbed price list (such as disks, memory, and NIC cards)

    End-of-Availability – The date a product is no longer available from Riverbed

    End-of-Support – The date a product is no longer supported by Riverbed.

    Hardware Upgrade – Products on the Riverbed price list that include hardware components that add functionality to an appliance product. Hardware upgrades include appliance product model upgrades that contain any hardware component.

    License Upgrade – Products on the Riverbed price list that add capacity or software functionality to an appliance product or software product through a license key without requiring additional hardware. License upgrades include appliance product model upgrades that do not contain any hardware components.

    Software Product – Stand-alone application software on the Riverbed price list that are not upgrades or components of other products. Examples of application software products are Riverbed Services Platform (RSP) or separately licensed software applications that can be installed on RSP or non-Riverbed hardware.

  • End-of-Availability and End-of-Support: Appliance Products

    Riverbed Technology issues an end-of-availability notice generally 60-90 days before we remove an appliance product from our ordering system and price list. The end-of-availability notice includes an end-of-support date that is five years after the appliance product ceases to be available.

    We will continue to offer maintenance and support services until the applicable end-of-support date on the appliance product as follows:

    • Access to telephone, email, and website support for five years from the end-of-availability date
    • Hardware defect repair and replacement services for five years from the end-of-availability date, including repair and/or replacement of component parts of the appliance product. We reserve the right to substitute functionally equivalent products and/or peripherals.
    • Software maintenance (patches and bug fixes) on one or more major or minor releases that support the appliance product for a period of five years from the end-of-availability date
    • Support for the full feature set of new major and minor releases made generally available for use on a product line associated with an end-of-availability product (such as new releases of RiOS™ that run on all Steelhead models) within two years of the end-of-availability date, except where precluded by hardware limitations.

    The end-of-support date for an appliance product applies to all hardware upgrades, license upgrades, component spares, and cold spares associated with that appliance product. Supply permitting and at our discretion, we may continue to make available for purchase these hardware upgrades, license upgrades, component spares, and cold spares after the end-of-availability date of an appliance product as follows:

    1. Hardware Upgrades – For up to two years after the appliance products’ end-of-availability date
    2. License Upgrades – For up to four years after the appliance product’s end-of-availability date
    3. Component Spares – Supply permitting and at our discretion, after the announced end-of-availability date
    4. Cold Spares – Supply permitting and at our discretion, after the appliance product’s announced end-of-availability date

    If we sell a hardware upgrade, license upgrade, component spare(s), or cold spare(s) for use with an appliance product after its announced end-of-availability date, that sale will not change the previously announced end-of-availability or end-of-support dates for that appliance product.

    In addition, supply permitting and at our discretion, we may continue to make available for purchase refurbished appliance products and/or excess inventory of new appliance products after the end-of-availability date.

    If we sell a refurbished or new appliance product after its end-of-availability date, that sale does not change our previously announced end-of-availability or end-of-support dates for that appliance product.

  • End-of-Availability and End-of-Support: Software Products

    Riverbed Technology issues an end-of-availability notice generally 60-90 days before we remove a software product from our ordering system and price list. The end-of-availability notice includes an end-of-support date that is five years after the software product ceases to be available.

    The end-of-availability date for software products is the date after which no new major or minor software releases will be made available.

    We will continue to offer our maintenance and support services until the applicable end-of-support date on the software product as follows:

    • Telephone, email, and website support for five years from the end-of-availability date
    • Software maintenance (patches and bug fixes) on one or more major or minor releases that support the software product for five years from the end-of-availability date

    The end-of-support date for a software product applies to license upgrades associated with that software product. At our discretion, we may continue to make available for purchase these license upgrades, for up to four years after the end-of-availability date of the appliance product.

  • Software Version Support

    We determine at our sole discretion the timing and content of any software release. Customers under current paid support agreements can obtain new versions of our software by downloading the updates from the Riverbed support website.

    Our software releases are designated by the form X.Y.Z (where X, Y, and Z are integers) and are characterized as follows:

    Release Type Release Designator Changes to
    		Release Content
    Major X changes to X' which is greater than X.  Y and Z are set to zero. Contains significant new features, and may also contain minor new features and software error corrections.
    Minor X does not change.  Y changes to Y' which is greater than Y.  Z set to zero. Contains minor new features and may also contain software error corrections.
    Patch/Fix/Maintenance X and Y do not change.  Z changes to Z' which is greater than Z. Contains software error corrections (maintenance) to existing features and may occasionally contain minor new features that Riverbed elects to provide as part of the Patch/Fix/Maintenance release instead of a Minor release.

    Our standard practice is to provide software support and maintenance on the following releases:

    1. The current or latest major or minor release of the software.
    2. The immediately preceding major or minor release of the software, for a period of one year after general customer availability of the current or latest major or minor release.
    3. The latest valid major or minor release for any end-of-availability appliance product or software product that has not yet reached end-of-support.

    At our discretion, we may provide support for older releases. If you encounter an error in a version of the software that is other than the latest release of any type, we may require you to upgrade to a specified later version to obtain a correction of the error.

  • Hardware and Software End-of-Life Policy

    We are continually evolving the products and services we offer. These innovations mean that we periodically transition away from selling or servicing certain hardware or software products.

    This policy outlines how we handle support for hardware and software products that we have discontinued. As technology development drives changes, we may change our policy over time, so we encourage you to check this site regularly to get the latest information

    If you have questions or would like more information, email us at support@riverbed.com or call +1.415.247.7381 (toll free in the United States and Canada: +1.888.782.3822).

    Download the list of Riverbed Hardware and Software End-of-Life Products

  • Zeus Software Products

    Legacy Zeus Products

    Legacy Zeus products (Zeus Traffic Manager, Zeus Load Balancer, Zeus Web Server, Multi-Site Manager and Zeus Global Load Balancer) will not be available for sale after November 30, 2011, but Riverbed will continue to offer its then current maintenance and support services on such products until November 30, 2014 as follows:

    Riverbed will provide software maintenance (patches and bug fixes) on the most current active version for two years (until November 30, 2013) and telephone, email and website support for three years (until November 30, 2014).

    • Current active releases are as follows:
      • Zeus Traffic Manager, Zeus Load Balancer, Zeus Multi-Site Manager: version 7.4
      • Zeus Global Load Balancer:  version 2.1
      • Zeus Web Server:  version 4.3

    For older versions of Zeus legacy products, support will be offered as follows:

    Zeus Traffic Manager, Zeus Load Balancer, Zeus Multi-Site Manager

    Product and
    Version Number    		 End of Patches and Bug Fixes End of Email / Telephone Support
    7.3 August 31, 2013 August 31, 2013
    7.1 April 26, 2013 April 26, 2013
    7.0 December 13, 2012 December 13, 2012
    6.0 September 1, 2012 September 1, 2012
    4.x, 5.x No patches or bug fixes May 1, 2012
    3.x and prior No patches or bug fixes No email / telephone support

    Zeus Global Load Balancer

    Product and
    Version Number    		 End of Patches and Bug Fixes End of Email / Telephone Support
    2.0 No patches or bug fixes May 1, 2012

    Zeus Web Server

    Product and
    Version Number    		 End of Patches and Bug Fixes End of Email / Telephone Support
    All versions prior
    to 4.3    		 No patches or bug fixes No email / telephone support

    At its discretion Riverbed may provide support for older releases.  If a customer encounters an error in a version of the software that is other than the latest release of any type, Riverbed may require that the customer upgrade to a specified later version to obtain a correction of the error.

    Support does not include access to the newly released Stingray products.  If you are interested in migrating to the latest Stingray products, please contact your sales representative to identify the appropriate replacement Stingray SKUs.

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