Riverbed
Resources

Riverbed offers a wide variety of support resources designed to enhance the value of your Riverbed deployment. These resources and tools provide several approaches to find solutions and solve problems.

Customer Support Web Site

Riverbed provides customers with an authorized account access to the Riverbed Customer Support web site, available at https://support.riverbed.com. Riverbed provides the following resources through the support web site:

  • Product software releases and release notes
  • Extensive product documentation, including deployment, usage, and troubleshooting guides
  • Knowledge Base detailing known issues and solutions, error messages, and configuration-specific issues
  • Technical Notes providing in-depth explanations to common questions
  • Account information
  • Trouble Ticket / Case reporting

Telephone Support

Telephone support includes:

  • Direct Hotline Support that lets customers directly contact Support at any time, 24 hours a day, 7 days a week.
  • 24-Hour Voice Messaging System that lets customers leave messages or questions for Customer Support.

Special Services

Customers may request additional support services. Riverbed will do its best to meet these requests directly or through our extensive network of partner relationships.

IBMRiverbed and IBM

Riverbed, the worldwide technology and market share leader in wide area data services, is teaming with IBM Global Services, the world’s largest technology services and consulting provider, to deliver technical support services for Riverbed’s Steelhead product line. Under the terms of the long-term US agreement, IBM will provide onsite installation and maintenance services, manage Riverbed's spare parts using IBM's internal supply chain and provide project management services to ensure delivery excellence.

Having access to IBM's best-of-breed technical support infrastructure will ensure that Riverbed has the necessary scalable support foundation in place to address the needs of Riverbed's loyal customer base. Riverbed's customers will immediately realize the benefit of IBM's vast customer service and support skills and processes, which are dedicated to maximizing customer satisfaction.

About Riverbed’s WDS Products
Riverbed’s WDS solutions enable organizations of all sizes to overcome a host of severe problems that plague remote and mobile users, including poor application performance and insufficient bandwidth. By speeding the performance of applications between remote sites by five to 50 times and in some cases up to 100 times, Riverbed’s award-winning Steelhead WDS products enable companies to consolidate IT, improve backup and replication processes to ensure data integrity, and improve staff productivity and collaboration. Organizations ranging from the world’s largest corporations with offices around the globe to small companies with a couple of sites that are just miles apart. To learn more, view Riverbed’s demo: www.riverbed.com/pr/jack.

About IBM Global Services
For more information on IBM, visit www.ibm.com.





Wide-area data services (WDS) for your network: Application acceleration, WAN bandwidth optimization, and IT consolidation