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J.D. Power 2011 Certified Technology Service & Support ProgramSM

Riverbed has been recognized by J.D. Power and Associates for providing "An Outstanding Customer Service Experience"

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Support

Riverbed Technology offers a wide variety of resources to help our customers with their Riverbed® deployments. These tools and resources are available 24/7 to help you manage, troubleshoot, and get the most out of your Riverbed solutions.

Support Website

Customer Support

Find product documentation, user guides, software, release notes, our knowledge base, and more resources on our customer support site.

Email

Steelhead Appliance

For general support inquiries, email support@riverbed.com.

Phone

Steelhead Appliance

Our phone support representatives are available 24/7. For general support inquiries, call +1.415.247.7381 (toll free in the United States or Canada: +1.888.782.3822).

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The Support Team
Available Plans
Hardware & Software End of Life Policy

About Our Support Team

Information about our team of highly skilled escalation engineers, who can help identify and resolve any issues that might affect your Riverbed deployment.

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Case Handling

An overview of our case handling process, which enables you to open a case and track, escalate, and resolve any issue you might have with your Riverbed deployment.

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Four different support plans to help you limit expensive downtime and maintain the high level of performance you expect from our hardware and software products.

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In early 2012, Riverbed Technology purchased certain assets and intellectual property from Expand Networks Ltd., which is in liquidation. Riverbed is currently providing Expand customers with alternative solutions, such as support contracts for various Expand products and trade-in offers.

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How we handle support for hardware and software products that are no longer available from Riverbed

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Upgrade your Steelhead appliances to the latest models with the greatest capabilities, receive a credit, and recycle your old gear.

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Riverbed. WAN optimization for your network: Application acceleration, WAN bandwidth optimization, and IT consolidation
Riverbed Technology delivers performance for the globally connected enterprise. With Riverbed, enterprises can successfully and intelligently implement strategic initiatives such as virtualization, consolidation, cloud computing, and disaster recovery without fear of compromising performance. By giving enterprises the platform they need to understand, optimize and consolidate their IT, Riverbed helps enterprises to build a fast, fluid and dynamic IT architecture that aligns the business needs of the organization. Additional information about Riverbed (NASDAQ: RVBD) is available at www.riverbed.com.