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Riverbed enables your business to build a consolidated cloud infrastructure that solves application performance at all three pain points: data centers, remote offices, and mobile workers. Set up virtual storage and services through the Internet and manage fewer servers.
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Customer Stories
Simpson Strong-Tie
With network visibility from Riverbed, Simpson Strong-Tie gets insight and control that has optimized the company's bandwidth and WAN utilization, along with accelerating plans for cloud-based implementations.
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Products & Services
Cascade Demo
With Cascade, you get visibility into network optimization and analysis, application performance management, IT consolidation, and security. View the Demo
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Community & Events
Riverbed Community
The Riverbed User Forum provides a credible source of information and discussion based on the real-life experiences of participants as they confront the challenges created by today's distributed and accelerated world.
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Partners
The Riverbed Partner Network
The Riverbed Partner Network gives you access to our market leading products and solutions. We provide all of the support needed to help you build a profitable business with us.
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Support
Customer Support Website
Riverbed Technology offers a wide variety of resources to help our customers with their Riverbed deployments. These tools and resources are available 24/7 to help you manage, troubleshoot, and get the most out of your Riverbed solutions
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J.D. Power 2011 Certified Technology Service & Support ProgramSM
Riverbed has been recognized by J.D. Power and Associates for providing "An Outstanding Customer Service Experience"
Available Plans
Riverbed Technology support plans offer customers access to premium resources beyond the coverage we provide in our basic hardware warranties.
We offer four types of support plans to meet your specific IT needs and business goals. Support plans cover a one-year period. You can adjust your support levels as your business grows and evolves.
- 24/7 access to website, phone, and email support
- Software support, including maintenance releases and major upgrades
- Hardware support — In the event of a hardware failure, up to four hour on-site hardware replacement, with on-site field engineering support. This is dependent on the geographical location of the deployed hardware. Please check with your sales representative for specific location coverage.
- Annual service review
- 24/7 access to website, phone, and email support
- Software support, including maintenance releases and major upgrades
- Hardware support — In the event of a hardware failure, up to four hour on-site hardware replacement. This is dependent on the geographical location of the deployed hardware. Please check with your sales representative for specific location coverage.
- 24/7 access to website, phone, and email support
- Software support, including maintenance releases and major upgrades
- Hardware support — In the event of a hardware failure, Riverbed provides advance replacement. Replacement requests confirmed by 2:00 PM local time of the supporting depot during a normal business day will be shipped for next business day delivery. Delivery time may depend on International customs clearing and export/import laws and regulations for non-US destinations.
- 24/7 access to website, phone, and email support
- Software support, including maintenance releases and major upgrades
- Hardware support — In the event of a hardware failure, we will repair or replace the hardware via ground delivery after receiving the failed unit
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