In this report 1,500 Australians describe how they currently use and rate digital public sector services across all levels of government, and what they expect from them today and into the future.
The survey shows that Australians regularly engage with government through digital services, with half of respondents saying they do so on a quarterly basis, and 30 per cent accessing them fortnightly; but that the quality of the digital experience is paramount.
Download the results today.
Download the Report! Read the Public Sector Digital Experience Survey report to learn about the digital experiences Australians want by understanding how citizens use and rate them, and gain valuable insights into what they want to see in the future.