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Download the Report! Read the Public Sector Digital Experience Survey report to learn about the digital experiences Australians want by understanding how citizens use and rate them, and gain valuable insights into what they want to see in the future.

Transforming Digital Experience for
Australia’s Public Sector

A guide to delivering the public sector digital
experiences Australians want

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Research of 1,500 Australians revealed:

Government is facing a digital paradox

Despite regular use of the platforms, 47% of Australians are unsatisfied with the digital experiences delivered by governments and only 55% feel confident when using them

Citizens want convenience and self-service

Two-thirds of Australians want to see single sign-on portals delivering online access to government services, and 63% call for self-service check-in for public sector appointments

An appetite for positive change

40% of Australians are willing to share personal data in return for more streamlined public sector engagements, while two-thirds would recommend a service following a positive experience

Deliver the digital experiences Australians want by understanding how citizens use and rate them, and gain valuable insights into what they want to see in the future

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Transforming Digital Experience for Australia’s Public Sector, a Riverbed Technology study undertaken by YouGov, reveals governments must focus investments toward creating fast and secure digital services citizens can engage with on their terms.

With Australia’s digital expectations and demands predicted to increase, the study outlines why Australia’s public sector must focus on equipping itself with the right tools and technologies to ensure citizens have a positive experience when using services delivered today and into the future.

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