Customers worldwide depend on Riverbed Support to protect, maximize, and future-proof their investments in Riverbed technologies. Recognized by independent research firms for delivering an outstanding customer service experience, Riverbed Support offers 24x7x365 issue resolution, a global logistics network, and online resources that include a comprehensive KnowledgeBase and an active user community.
And while other vendors charge for software upgrades and new feature releases, Riverbed Support customers are entitled to them at no additional cost. The fact that Riverbed helps our valued customers ensures you are first to receive performance improvements and powerful new capabilities to meet your evolving business needs.
Comprehensive Support Plan Options
Standard plans include technical support, software upgrades, hardware replacement, and access to online resources.
For Large Enterprise Customers
Experience high-touch relationships and expedited issue resolution with personalized priority support and services delivered by Riverbed experts. Riverbed offers a range of Advanced Support solutions that wrap around Riverbed’s Standard SteelSupport.
Expands Support Coverage and Capabilities
Riverbed Authorized Support Partners is an exclusive program that enables qualified partners to deliver Level 1 and level 2 customer support solutions.
Don’t leave your Riverbed investments to chance. Be sure to renew your Riverbed Support contract before it expires to continue to receive:
For your convenience, multi-year support may be purchased to protect against future price increases. You may also mix support levels as long as all production assets are covered by an active support contract.
Existing customers can benefit from financial incentives through our Trade Up Program. We'll enable your organization to successfully upgrade Riverbed products or migrate to new platforms with the experience and expertise of our renowned support team. Our products are available in a variety of form factors to provide choice and flexibility for nearly any deployment configuration.Learn More
Engage with your peers across the industry.
Riverbed offers a performance engineering certification program (RCPE), advanced technical training courses, and an industry-leading hands-on eLab environment.
Learn about the benefits of a long-lasting relationship with Riverbed