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AppInternals and ServiceNow Integration Speeds Mean Time to Repair

Golan Shem-Tov
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One of the important tasks of an incident management team is to meet the organization’s service level targets for downtime and performance issues. To do so, the team needs to respond to service degradation as soon as possible. When application health issues impact digital experience, SteelCentral AppInternals can proactively notify a DevOps or other team using email, SNMP Trap, and send notification to ServiceNow. AppInternals and ServiceNow integration speeds the mean time to repair and helps IT teams meet their service level targets.

Watch this short video to see the integration between AppInternals and ServiceNow in action:

Speeding mean time to repair with AppInternals and ServiceNow

Time is money. When an application is slow or unavailable you are processing fewer transactions, possibly sending your customers to a competitor, and losing money. In some cases it’s even worse, there is a Service Level Agreement (SLA) in place and there is a penalty for not meeting that SLA.

AppInternals and ServiceNow integration provides a closed-loop troubleshooting flow that enables your IT team to speed the mean time to repair (MTTR) and minimize downtime. The ServiceNow incident is populated with the detailed AppInternals information about the impacted system or the impacted transaction. This provides the team all the information it needs to understand the issue. To further investigate and resolve the issue, a team member can drill down into the relevant AppInternals dashboard, in the context of the problem, with a single click.

AppInternals and ServiceNow integration

ServiceNow incident with detailed AppInternals information. Drill down to AppInternals with a single click.

AppInternals’ advantage in Application Performance Monitoring

SteelCentral AppInternals provides auto-discovery and auto-instrumentation of applications and presents a simple user interface for analysis. With SteelCentral customers are up and running in minutes and they can solve complicated problems fast. SteelCentral automatically discovers and instruments all applications running on a machine. SteelCentral captures all transactions for all users all the time (we DON’T sample) and simplifies the analysis of complicated performance problems with an easy to use interface.

Try out SteelCentral AppInternals for yourself for free!

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The ServiceNow integration is currently available on AppInternals SaaS. If you are an AppInternals customer and want to integrate with ServiceNow, please download the AppInternals app from the ServiceNow Store.

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