Lead Performance ConsultantRSS
As the Lead Performance Consultant at Aternity/Riverbed Technology, Craig Mackland-Rivera is responsible for the planning and delivery of the company’s End User Experience Management platform. He has also served as a L2 and Senior Support Engineer within the Aternity Customer Support team.
Prior to joining Aternity/Riverbed Technology, Craig worked in all areas of IT from Technical Support to System Administration. A graduate from UMASS Lowell, he holds a Bachelor’s degree in Business Administration – Management Information Systems (MIS). Outside of work he likes to spend his time training and competing in Brazilian Jiu-Jitsu tournaments along with his two sons and traveling with his wife and family.
Posts from Craig Mackland-Rivera
21-Jan-2015 • by Craig Mackland-Rivera
4 Steps: Hold Your SaaS Vendor Accountable to Application Performance SLAs
Many of my enterprise customers have turned to a SaaS model for apps such as office productivity, HR, and CRM. Rather than acquiring, implementing, and maintaining software and the associated infrastructure, they use a SaaS solution on a pay-as-you-go basis for the seats they need. The benefits of SaaS to IT are clear:...