Enterprise Sales ExecutiveRSS
As a Territory Sales Executive at Aternity/Riverbed Technology, Lionel Johnstone is responsible for helping prospective customers understand the value that can be achieved through Aternity’s unique insight into how IT transformation impacts each business user.
Prior to joining Aternity/Riverbed Technology, Lionel spent 10 years in the IT Service Management industry helping companies shape their IT Service Management strategy and has built a career spanning 25 years in the IT industry.
Posts from Lionel Johnstone
14-Jul-2016 • by Lionel Johnstone
How Today's Modern Businesses are rewriting Service Level Management Rulebook with Aternity
Recently, while in a meeting with an executive responsible for manufacturing at a global FMCG company, I had a ‘eureka’ moment. It actually made me realize where we have all been going wrong these past few years with Service Level Management. Over the last 15 years of working in and on the periphery of IT Service Management, I have seen Service Level Management evolve from simple Service Level Agreements (SLAs) focused on uptime and availability of the infrastructure that underpins IT, to being more focused on the availability of the business service....