Lead Performance Consultant, Client ServicesRSS
As a Lead Performance Consultant on the Client Services team at Aternity/Riverbed Technology, Pratyush is responsible for working with major accounts in implementing the End User Experience Monitoring platform and delivering value.
Prior to joining Aternity/Riverbed Technology, Pratyush worked for IBM for, where he was responsible for helping customers implement Lotus Suite products for Fortune 500 companies. Pratyush earned his Master Degree in Computer Engineering from the University of Massachusetts.
Posts from Pratyush Garge
11-Aug-2016 • by Pratyush Garge
Straight from the Frontline | How a Global Law Firm Gained the IT Visibility Needed to Make End Users Happy
Application crashes and slow performance can cause a negative impact on any end user, and as described in a recent blog by Mike Marks, Chief Product Evangelist at Aternity, when those users are billable attorneys, it can be devastating to the bottom line. As I will illustrate here, Aternity helped a major law firm inundated with end user complaints address application performance and a generally poor end user experience. The law firm’s support and IT teams did not have any insight to what the end users were experiencing such as application crashes, desktop related events, application hangs, and slow performance....