Enterprise Sales ExecutiveRSS
Sean Brin (“Jack” to his friends), is an Enterprise Sales Executive at Aternity/Riverbed Technology. His experience spans IT Operations, Software Support, Enterprise Software Implementation, Pre-Sales and Enterprise Sales for our customers in all major industries.
Prior to joining Aternity/Riverbed Technology, Sean worked at HP helping customers plan for and acquire remote computing solutions. Before his work at HP, Sean spent 9 years in IT Operations at Mercury Interactive. Sean’s biggest satisfaction comes from helping new and current Riverbed customers achieve Business Goals, and enable their Corporate Initiatives. If he can help them do that using our suite of solutions – even better.
Posts from Sean Brin
08-Oct-2015 • by Sean Brin
Mobile Migration Tips: Monitor Slas To Find Users Suffering In Silence
Welcome to the second in my series of enterprise mobile migration tips. I’ve been involved with helping several enterprises roll out mobile as part of their omni-channel strategy, and Aternity Mobile APM plays a key role in ensuring success. In part 1, I introduced one of my financial services customers, which is rolling out tablets in its full service branches to increase customer engagement. This company used Aternity to compare the performance of key business activities executed on the mobile teller app to similar activities performed on the desktop. After all, validating that performance is as good or better on the tablets is key to improving customer service. With the validation complete, IT rolled out the mobile teller app across the nation-wide network of full service branches.
31-Aug-2015 • by Sean Brin
Mobile Migration Tips: Measuring The Impact On Customer Service
As mentioned in a recent IDC Report covering mobile adoption in Europe, companies are accelerating their use of tablets to increase workforce productivity and customer engagement. IDC expects that business use of tablets will expand from the 10 million in use in today to more than 40 million by 2019, representing 1 out of 4 computing devices. Mobile migration is especially strong in customer-facing roles within companies implementing omni-channel strategies, where customer experience is front and center. So, if customer engagement is a key driver for mobile migration, how do companies know they’re meeting their goals for customer service? The only way to know is to measure.
13-Aug-2015 • by Sean Brin
End User Monitoring Key To Neutralizing An Insider Threat
Governance, Risk Management, and Compliance (GRC) organizations are always concerned with violations of Acceptable Use Policies, the scenario of the workforce using a network, website, or system to perform inappropriate actions. But insider threats can also result from legitimate work activities that are being done for illegitimate purposes.
05-May-2015 • by Sean Brin
IT Learns Why a Manufacturer's Sales Team Waits "Forever" for Siebel Transactions
One of my large manufacturing customers deployed Siebel CRM to dozens of remotely located sales and distribution centers to process daily orders, transactions, charges, and shipments. For months, the sales team complained about their experience using Siebel for these processes. For example, the sales team reported that the Search Account business activity “looked like it was done, but was just taking forever to show up.”
04-Dec-2014 • by Sean Brin
Sometimes the Squeaky Wheel Should NOT Get the Grease
Anyone who works in IT Operations or a Service Desk team knows that priorities are often set by user complaints of poor service. The squeaky wheel can drive our business. The louder the complaints, the higher the priority. The more senior the impacted end user, the more urgency required. We all know the importance of moving from reactive to proactive problem management, but when that wheel is squeaking, you just have to fix it, so you can then concentrate on other things....