CTC Technology Launches Riverbed SteelCentral Managed Service to Boost Customer Experience in Japan
Helping organizations deliver great experiences for their customers is what drives us here at Riverbed, and it’s why I’m pleased to share that earlier this month, we partnered with CTC Technology, a leading service provider in Japan, to launch Avail-ProE, a new embedded managed service powered by Riverbed SteelCentral and designed to enhance customer experience. Built for the needs of large organizations running mission critical web-based businesses (e-commerce players, for example), the new service aims to turn the traditional IT service model on its head by shifting from reactive to proactive, predictive and preemptive support.
Today’s CEO’s are honing in on the customer more so than ever before, and their focus is on improving customer service, relationship and satisfaction levels. But delivering great service in the digital era has become increasingly complex. The rapid adoption of disruptive technologies like cloud and IoT are delivering huge benefits, but they’ve also made solving performance issues when they arise a bit like finding a needle in a haystack. And when those issues can’t be solved quickly, the customer experience suffers.
Avail-ProE provides a clear, end-to-end view of network and application performance right across an organization’s business and up into the cloud. It integrates Riverbed tools to visualize, monitor, report, and troubleshoot application performance, combining user experience, application, and network data into a centralized, dynamic solution. This holistic view gives operational teams a single source of truth for application performance, enabling them to quickly find and fix performance problems before end users notice.
The ability to manage end user experience has become more important and complex for organizations in the wake of increased use of mobile devices, virtual desktop environments and the cloud. And this presents a significant opportunity for service providers. Avail-ProE will enable companies to leverage these disruptive technologies while eliminating key blind spots, helping them proactively manage the overall end-to-end performance of their critical applications—critical in a time where application performance equals business performance.
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