Digital Experience Management is Key to Future Mobile Services

Kowshik Bhat

I believe digital experience management (DEM) is paramount in changing the focus from technology to the user as businesses undergo digital transformation. This paradigm focuses on what network users are seeing on their devices in real time versus the traditional tactics of observing at some point in between the communicating nodes. The majority of the users consume IT and business services over mobile platforms. With intelligent Wi-Fi, networks can add greater insight into DEM platforms. The integration of SteelCentral Aternity with Riverbed Xirrus Wi-Fi is able to provide a holistic combination of end user experience management combined with the user-specific network metrics to deliver superior mobile and application services.

Intelligent Wi-Fi can provide additional insights in addition to the end user experience metrics from the DEM platform. For example, although Wi-Fi signal strengths may be high, radio frequency (RF) interference may degrade the Wi-Fi performance. Integration of Wi-Fi with DEM makes it possible to see this complete situation and arms IT teams with efficient troubleshooting and quick resolution.

Imagine a large conference room with many devices all connected to one access point. This access point may also be used by employees in nearby cubicles within the office. As the meeting starts and devices in the conference room are actively using the network, employees nearby may start seeing poor performance. End user experience management will be able to show these devices are struggling and provide visibility into application degradation. Wi-Fi can substantiate the cause for the observed behavior in DEM with metrics that point the IT in the right direction to take swift action.

SteelCentral Aternity dashboard helps with EUEM for Wi-Fi networks

SteelCentral Aternity Wi-Fi Dashboard

Typically, SteelCentral Aternity is configured to monitor the performance of business applications. With Layer 7 deep packet inspection engines running on each access point, an intelligent Wi-Fi can provide insight into recreational traffic the end device maybe be using, such as Netflix or BitTorrent. Wi-Fi can also provide insights on users connected to the same access point who may be impeding the performance of an end user.

By combining the power of SteelCentral Aternity end user performance monitoring with network visibility from Xirrus Wi-Fi, IT organizations can measure the success of an enterprise application roll out such as migration to SaaS, Office 365. This integration of the two, SteelCentral Aternity and Xirrus Wi-Fi, not only assures a better user experience but also resolves issues quicker, by having both metrics readily available.

Enhance business end user experience management with intelligent Wi-Fi. By providing application and client support teams with visibility into the network, end user experience management is enriched with visibility into Wi-Fi metrics which provides a holistic view of the network. Try Xirrus intelligent Wi-Fi for free today to test it for yourself!

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