SteelCentral AppResponse 11.7.0 Overflowing with New Features

Heidi Gabrielson

SteelCentral AppResponse 11.7.0 is very exciting. It’s jam packed with great new features. There are several I think you will get enthused about. We call them the “big rocks.”

All IP traffic

Previously AppResponse really only calculated TCP metrics. But we know how important it is to you to see all the data, so we enhanced our engine. Now you can see all IP protocols in the metadata–both TCP and UDP traffic–without having to go to the packets.

View all IP Protocols in metrics - both TCP and UDP

View all IP Protocols in metrics – both TCP and UDP

This has led to some changes in how data is displayed. The availability of this finer-grained detail is indicated by the HD (high definition) tag in the Navigator. Also, we removed the Advanced section in the ASA module. Now you drill into the HD links for a faster experience with more details.

Watch the video to see SteelCentral AppResponse 11.7.0 in action!


There are several new integrations, such as with ServiceNow, Syslogs, and Integration Links. Let’s break them down individually:

  • AppResponse and SteelCentral Packet Analyzer Plus now integrate with ServiceNow for consolidated management of IT trouble tickets, support requests, etc. Trouble tickets from AppResponse, Packet Analyzer Plus, Aternity, and AppInternals can now all be stored in one place. This consolidation helps IT Operations prioritize and route tasks, improving IT productivity. ServiceNow customers can find the SteelCentral apps in the ServiceNow App Store by searching on Riverbed.
  • AppResponse and Packet Analyzer Plus can also send Syslog alerts to remote syslog recipients, like Splunk.
  • There are two types of integration links: Riverbed SteelCentral and External links. Riverbed SteelCentral links let you integrate with other SteelCentral products, such as Aternity, AppInternals and NetIM.
  • External Links allow you to integrate with third-party tools, such as Geotool, Traceroute, ARIN WHOIS Search, Malware Domain List, etc. These links are contextual and only show up when the data is relevant to the link. You can add your own external links.
Use external integration links to gain more information about the network.

Use external integration links to gain more information about the network.


We also did a lot of work around policies and notifications. The most notable is Built-in Policies, which are a first step toward self-alerting. Built-in Policies bubble up interesting events happening on your network. They are a first step toward self-alerting. They are pre-configured out of the box to highlight potential problems in any customer environment while avoiding false positives. They produce live notifications, which you will see as a red arrow in the lower right corner of any page. This arrow will take you to the policy insight.

Below is the list of Built-in Policies.  All policies are enabled by default, except network packet loss. Some of the other policies, like Web Server Errors, Poor VOIP and Video Call Quality, and Database Availability depend on the license you purchased.

Built-in-policies are the first step toward self-alerting

Built-in-policies are the first step toward self-alerting

Data encryption at rest

Data encryption at rest is an exciting and necessary feature for government users who need to conform to certain data security standards as well as for enterprise users who need to conform with GDPR, PCI-DSS or HIPPA regulations. Encryption at rest allows AppResponse users to enable encryption of the data while it is on the SCAN-SU-10, the 120TB Storage Unit for the AppResponse 8180. This prevents unauthorized access to the data while it is on the disk. Encryption on SCAN-SU-10 Storage Units uses transparent disk self-encryption to encrypt the data without performance loss.

There are “small rocks,” too.  Small rocks are consider features such as business hour polices, alert “all clear” notifications, and the ability to assign tags to IP addresses and IP conversations, just to name a few.

I think I’ve demonstrated that SteelCentral AppResponse 11.7.0 is definitely chock full of useful and wondrous new features. If it’s caught your eye, you can download version 11.7.0 from the Riverbed support site. If you are not already an AppResponse user, try Virtual SteelCentral AppResponse 11.7.0.

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