Windows 10 Migration — the Role of End User Experience Monitoring, Part 4

Mike Marks

Welcome to the final post of the Windows 10 Migration series, which aims to help enterprises leverage SteelCentral Aternity End User Experience Monitoring (EUEM) to plan and execute a successful Windows 10 migration using the Plan-Do-Check-Act approach of the Deming Cycle.

Of course, the beauty of any continuous improvement approach is that it is just that – continuous. So, although this post covers on-going operations of the ‘Act’ phase, the process of improving IT performance never really ends. To get a complete picture of how to leverage Aternity throughout the cycle, review the posts on the Plan‘ phase, the Do‘ phase, and the Check”  phase.

How to Incorporate End User Monitoring for Business Acivities

Once your Windows 10 migration is complete, you can leverage SteelCentral Aternity in your operational processes to ensure excellent end user experience of your business critical apps. Here are four examples.

1. Prioritize problem resolution to where the impact is greatest

With Aternity, you can 1) monitor the recent performance of any app, 2) understand the severity and impact of app problems by location or department, and 3) identify open incidents by severity and number of impacted users, so you can focus first on the most urgent problems.

2. Proactively identify and resolve problems

IT Ops can use Aternity to 1) automatically receive alerts of incidents, classified by severity; 2) analyze the impact by location, office, department, or subnet; and 3) proactively identify affected users and address their issues before they call the Help Desk.

3. Rapidly identify the likely cause of problems

Troubleshooting problems can be a complex process in today’s converged IT infrastructures. Aternity helps you address this challenge by correlating the three streams of data that determine end user experience – device health and performance, application performance as seen by the end user, and user interactions.

The Commonalities Analysis dashboard performs automatic and intelligent troubleshooting on an activity, by finding the common elements of a problem. It checks through hundreds of possible culprits (like the location, or time of day, laptop model, etc.), and displays only the highest concentration of poor performers for that activity.

With the Commonalities Analysis dashboard, you 1) analyze the characteristics shared by affected users; 2) identify the users most impacted by the problem; and 3) drill down into details of the application or device to troubleshoot individual user issues.

4. Hold IT vendors accountable to SLAs that mean business

Whether it’s Office 365, or any other cloud-delivered app, cloud providers’ service level agreements (SLAs) won’t help you guarantee excellent app performance. Although cloud providers’ SLAs cover infrastructure uptime, incident response time commitments, and penalties, these are insufficient to guarantee excellent end user experience. IT management tools like traditional APM products, synthetic monitoring products, and Application Aware Infrastructure Performance Monitoring all fail to accurately measure actual end user experience.

With its Business Activity Analytics, Aternity enables you to augment cloud providers’ overall availability metrics with SLAs based on business processes, which reflect actual end user experience as cloud-hosted apps render on users’ devices. Watch this short video to see how this works in Aternity:

SteelCentral Aternity–end user experience monitoring for troubleshooting and validating change for Windows, Office, and Surface tablets

Upgrading to Windows 10, migration to Microsoft Office 2016 and Office 365, and the increased usage of Surface tablets require IT to have visibility into End User Experience to ensure these initiatives deliver the expected gains in workforce productivity. SteelCentral Aternity delivers faster insight into the actionable information that enables IT teams and the business to keep up. Aternity adds value to the device and infrastructure monitoring capabilities of Microsoft System Center Operations Manager by automatically monitoring and correlating together the three streams of data that constitute true user experience—user productivity, device health and performance, and application performance, including out of the box business activities for the most important Microsoft Productivity Suite applications. Watch this short video to see SteelCentral Aternity in action, and learn more about Riverbed’s solutions for Windows 10. Watch the 30 minute on-demand webinar or download the free 15 step Windows 10 Migration Guide to see how SteelCentral Aternity can help you ensure a successful Windows 10 Migration.

This concludes the Windows 10 Migration series. As discussed, Aternity EUEM can help you ensure a successful migration, so register here to start your free trial.


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