Michelin rolls out apps 30% faster. Hilton Grand Vacations processes contracts in a minute that used to take 30. Northwest Pipe slashed $1 million off IT upgrade costs. Over 28,000 customers like these use Riverbed solutions to improve business performance.
Accelerating contract process for better customer experience
Hilton Grand Vacations Club owns and operates over 3,700 timeshare vacation ownership resorts for more than 100,000 members globally. With branch offices around the world sending large amounts of data to headquarters in Orlando, the company turned to Riverbed to improve application performance, and efficiently manage and troubleshoot network and application performance from a central location.
The contract process has been reduced from more than 30 minutes to just a minute or two. It has a huge effect on customer and employee satisfaction.
Rich Jackson, Sr. Director of Technical Operations, Hilton Grand Vacations
Ensuring peak performance of business critical applications
ABB is a global leader in power and automation technologies, with about 30,000 people in North America alone. When key applications don’t work it can cost the company as much as $1 million per day. ABB uses Riverbed to track key web-application performance metrics, analyze web-application behavior, and detect problems early.
I use Riverbed SteelCentral Web Analyzer as the canary in the coal mine to tell me when we might be experiencing issues with certain applications. Now, with Riverbed, I can see application performance from end-to-end, track key performance metrics, get granular analysis of application behavior, and share it with the application and server owners. That enables the support teams to quickly shift the focus of the effort to the real culprit.
Michael Kerkau, Network Infrastructure and Operations Manager, ABB
JLL 在全球拥有超过 230 个公司办事处和 58,000 名员工，为遍布 80 个国家/地区 34 亿平方英尺的物业组合提供服务。JLL 的网络正在向混合型发展，该公司将应用和服务转移到云端，并将每个办事处的多协议标签交换 (MPLS) 网络替换为双高速互联网连接，从而以更优惠的价格获得更高的带宽。JLL 美洲区首席技术官 Joe Ryan 表示：“即使是 100 mbps 的连接，如果没有 SteelHead，人们也会抱怨应用性能不佳。” “提供基于互联网的关键业务应用，帮助我们节约数百万的成本，同时又不会对性能造成影响。Riverbed 让这一切成为可能。”JLL 美洲区首席信息官 Edward Wagoner 说道。
我利用 Riverbed 开放 API 创建的视图简化了互联网带宽/互联网配对的容量规划，通过轻松限定最重要的目的地来帮助与上游中转服务提供商进行成本协商，以及制定了一个配对（公共/私有）策略来收集来自互联网交换点的流量。
Lionel Marie, 网络架构师, Schneider Electric
Provisioning branch offices 4x faster
Tecan, a leader in advanced automation and detection solutions for life science laboratories, has 1,200 employees at its Swiss HQ, R&D and production sites in North America and Europe, and a 52-country sales-and-service network. A sprawl of remote servers, storage, and apps has expanded across these sites with little standardization and data security.
“We wanted a single point solution rather than the cumbersome and complex multi-point situation we had been using,” says Marc Ehinger, Tecan’s Head of Global IT Infrastructure. “We were looking for much more flexibility and to centralize as much as possible in our data center in Zurich. Our goal is for IT to be a fluid resource that we can flex and assign as we need.”
Our new common architecture (SteelFusion) means we can now manage IT resources centrally. We’ve offloaded the burden of managing local infrastructure from branch staff. We can move applications, servers or storage around and optimize our SLAs and it is now much easier to scale our business. Whereas before it took around 6 months, we can now set up a new branch office with servers and storage in a few weeks. I don’t see how we could have done this without Riverbed.
Marc Ehinger, Head of Global IT Infrastructure, Tecan
Saves $1 million/year on network costs
Carilion Clinic is a non-profit providing health care to nearly one million patients in southwest Virginia. Core apps centralized in Roanoke support radiological services, electronic medical records, etc. To ensure the needed performance for patient care, Carilion had originally purchased OC3 network circuits. “An OC3 to one hospital was costing us $12,000 per month,” says Ed Eades, a Network Engineer. “When we put it down to a DS3, it costs about $4,000 per month and that’s just one site."
Carilion did a proof-of-concept with SteelHead, and are now seeing in the neighborhood of 10 to 15 times the throughput. A replication that took nearly 24 hours now took less than four.
We’re a non-profit, so any money we do make we put back into the organization to deliver services to our patients. Riverbed has helped us reduce our operating costs so we can take the money we would have spent on bandwidth and put it back into services for the community.
Mike Smith, IT Director, Carilion Clinic
Our IT organization isn’t that big, having our own data center is not our core business, and Riverbed has helped us feel bigger, move faster, and be more agile. We find using the cloud for access anywhere, anytime better fits our model.
Beverly Maestas, VP of Technology Operations, CenterPoint Properties