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The Economist Intelligence Unit:
Benchmarking Competencies For
Digital Performance

Research conducted by The Economist Intelligence Unit Reveals
Digital Competencies Are More Important Than Ever

Why Digital Competencies Matter

80% of respondents say they are vital to achieving revenue growth, service quality, mission delivery, cost reduction, and customer satisfaction.

Digital Competency Gaps Exist

65% say digital-competency gaps negatively impacted user experience.

IT Departments Need to Evolve

78% of high-performing organizations say their top digital competency for achieving goals is modernization and transformation of IT infrastructure.

Get Powerful Insights Into Your Organization’s Digital Competencies



Global EIU Study

Digital Competency
Hurdles and Solutions

Benchmarking Tool

Assess Your Digital Competencies

Summary of Global EIU Study

Key Findings

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