Digital Experience Management (DEM) has evolved from traditional network monitoring and application performance management (APM) to become an overwhelmingly important component of IT service delivery and IT-to-business alignment.

Featuring recent EMA research on digital, user and customer experience management, this white paper explores the many dimensions of digital experience management and provides insights into:

  • The expanding scope and use cases for DEM
  • Why companies are failing at DEM
  • Principles and practices for effective DEM
  • Top 10 tips for a successful DEM implementation
While it might be tempting for IT organizations to ignore complexity and the many dimensions of DEM, EMA has a simple piece of advice: Don't. Understanding the internal and external user experience is the key differentiator for businesses and IT to succeed in the digital age.
Enterprise Management Associates

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