Faster issue resolution for a key app gets customers into cars faster
Hertz is the largest worldwide airport general use car rental company, with over 9,000 locations in 145 countries. Central to its business is a proprietary application that generates rental car transactions. Performance problems with the app don’t keep Hertz customers from getting their cars, but they slow down the process. Conversely, maximum performance not only speeds the process but improves customer service with cool new capabilities.
Rubber meets the road with end-to-end application visibility
Riverbed gives Michelin end-to-end application and network visibility. With Riverbed SteelCentral solutions, Michelin can now quickly resolve all types of faults to reduce risk of disruption to the business. As a result, the company has reduced application rollout time by 30% and better targets IT spending for improved return on investment.
Application, network and end user performance monitoring sets a solid foundation for Maersk Line’s digitalization strategy
Maersk Line, part of the Maersk Group and the world’s largest container shipping operator, is using Riverbed SteelCentral to monitor business-critical applications and services and provide the ability to troubleshoot performance bottlenecks across the company. The five-year contract with Riverbed will support Maersk Line’s strategy to become the digital leader within the shipping sector.
Riverbed SteelCentral 为我们提供了一个开发周期，帮助我们快速响应、促进我们积极主动、促成我们实现预测，这样我们得以占得先机。这完全是因为我们拥有了一个能全面了解网络、应用和终端用户的解决方案。此技术还将成为我们在 MGIS 支持的其他 Maersk Group 品牌数字化举措的坚强后盾。
Andy Laurence, 产品服务主管, Maersk Group
Reducing time spent on application performance troubleshooting by 90%
National Instruments’ public-facing website, ni.com, gets three-quarters of a million page requests daily. The web systems team used to spend thousands of hours annually troubleshooting issues caused by newly released apps. National Instruments now relies on Riverbed for end-to-end application visibility, which has reduced application troubleshooting time by 90%. Riverbed helped make this business-critical website more stable for a better customer experience.
(Riverbed SteelCentral AppInternals) will trace every Java method call that’s made so you can see exactly where the delays are in each application, almost down to the line of code. I haven’t seen this functionality in any other tool.
Eric McCraw, Global IT Web Systems Manager, National Instruments