We currently charge tax for shipments within the United States (US) and the European Union (EU). For US sales tax, we will not charge tax if we receive proper exemption or reseller documentation prior to invoicing. For value added tax (VAT), in most circumstances we will not charge VAT if we receive the appropriate VAT identification number (ID). The specific requirements are below.
Riverbed charges sales tax in US jurisdictions it operates in. However, Riverbed will not charge sales tax when it receives proper documentation that is properly completed and conforms to state law requirements.
If you are reselling Riverbed products or services, you must provide us with a properly completed Resale Tax Certificate for the state(s) where we are drop shipping for you. Please refer to Resale Tax Certificates for appropriate tax forms and Riverbed Sales Tax Requirements for more information.
If you are an exempt entity (e.g., non-profit) or have been issued a direct pay permit, please send the appropriate documentation so we can exempt your purchase from tax.
For sales shipped within the European Union, please refer to the VAT requirements and provide us with the required VAT ID.
Failure to provide any of the above may result in unnecessary sales tax /
Please submit the completed tax forms and VAT ID to us at firstname.lastname@example.org. You can also contact us for any questions pertaining to tax forms or our tax requirements.
Riverbed is currently registered to collect sales tax in 28 states. The specific forms are linked below.
This form can be used for the following states: AL, AZ, CA, CO, CT, DC, GA, IA, ID, IL, KS, KY, MD, MI, MN, MO, NV, NJ, NC, NM, OK, OH, RI, SC, TN, TX, UT, VT, WA, WI. State specific registration number is required on the Uniform Sales & Use Tax Certificate - Multijurisdiction forms for CA, IL, MD, TN and WI.
Please submit the completed tax forms and VAT ID to us at email@example.com. You can also contact us for any questions pertaining to tax forms or sales tax requirements.
All Riverbed resellers (e.g. resellers, distributors, system integrators, and any other partner who purchases Riverbed products and services for resale to third parties) must comply with the sales tax requirements below. If you fail to timely provide the information requested below, Riverbed may (a) charge you sales tax on resale transactions, and/or (b) suspend accepting orders and any further shipments to you and your customers.
For all sales shipped within the US, the sales tax requirements are shown below. Even if you are not registered in the US or in a specific state, you must adhere to these requirements or pay the taxes charged on the invoice.
Riverbed is required to charge sales tax in US jurisdictions it operates in. However, Riverbed will not charge sales tax when it receives a properly completed certificate stating the sale is for resale. The resale certificate must be properly completed and conform to state law requirements. Riverbed will not accept a resale certificate that has not been fully completed. For example, a completed resale certificate generally includes the following:
If you are registered in a state the products are being shipped to, please provide your in-state registration number on the required form. If you are not registered in the state of shipment, then some states allow you to provide your home state registration number or VAT/GST number provided you do not have "nexus" in the state. If so, you must provide on the required form the following:
Many states require you to register in the state and you can not provide anything other than the state‘s registration number.
When a reseller can not provide sufficient documentation, then the reseller must either:
Additionally, if you plan on exporting the product and are requesting Riverbed to ship to your logistics provider located in the United States, we will charge sales tax unless you provide sufficient documentation as required by law in the state you are requesting us to ship to. Please contact your sales representative or the Riverbed tax department (firstname.lastname@example.org) for further information.
Please submit the completed tax forms to us at email@example.com. You can also contact us for any questions pertaining to tax forms or sales tax requirements.
Generally, product shipments to Europe, Middle East and Africa will be processed from our Netherlands (NL) warehouse. Riverbed is registered to collect VAT (value added tax) in NL and we are required to charge 21% VAT for product shipments within the European Union (EU). In most circumstances, VAT will not be charged if you provide your or your customer‘s VAT ID on your purchase order. If you are charged VAT, you must remit the VAT with your invoice. You can obtain a refund from the NL tax authorities - please see below for specific instructions.
We will not charge VAT if the product is shipped outside of the EU regardless of billing location.
Registered outside of Netherlands
Registered within Netherlands
If you paid VAT, you can obtain a refund of VAT directly from the NL tax authorities at the following link:
Please submit the appropriate VAT ID to us at firstname.lastname@example.org. You can also contact us for any questions pertaining to VAT requirements.
Riverbed PTE is registered to collect GST (Goods and Services Tax) in Singapore. Product shipments to Asia are generally processed from our Singapore warehouse. Products, software / support & services sales to Singapore customers and shipments to Singapore end users are subject to 7% GST charge.
Refunds of GST
If you paid GST and are GST registered in Singapore, you may be able to obtain GST refund from the IRAS. Please refer to the information provided by the IRAS at: http://www.iras.gov.sg/irasHome/page.aspx?id=3500