SAN FRANCISCO—January 27, 2015— Riverbed Technology (NASDAQ: RVBD), the leader in application performance infrastructure, today announced that ABB is using Riverbed® SteelCentral™ solutions and Riverbed Professional Services to ensure the peak performance of applications that are truly business-critical - when these apps don't work they can cost the company as much as $1 million per day. ABB's in-house IT team uses SteelCentral™ Web Analyzer to track key web-application performance metrics, analyze web-application behavior, and to detect problems early. The ABB IT team also enlists Riverbed Professional Services for their extensive expertise in providing consulting services to resolve enterprise IT performance problems, which can be prevalent in a hybrid enterprise IT environment featuring cloud, SaaS, and on-premises applications delivered across both private and public networks.
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ABB is a global leader in power and automation technologies, with about 30,000 people in its North American operations alone, dispersed across manufacturing, service, and other facilities. Michael Kerkau, network infrastructure and operations manager, has sole responsibility for the North American operations network. ABB North America's application suite is a critical part of business operations as the applications handle ordering and pricing for the manufacturing and shipping teams.
"These applications are used thousands of times an hour and it's a real hit to the business when they are not performing well," said Kerkau. "Our business leaders tell me that an outage can cost their business $1,000,000 a day. When an application running over a network performs poorly, the network usually gets the blame. For us, the network is not the cause 80 to 90% of the time, but it is the first thing people point to."
Without the ability to quickly prove otherwise, Kerkau spent up to 40% of his time looking for clues to convince applications owners that the inefficiencies were more typically found in the configurations of the servers, firewalls, or in the applications themselves. To quickly find the root of the problem, Kerkau set up a two-part strategy: Riverbed SteelCentral solutions combined with the expertise of Riverbed Professional Services.
"I use Riverbed SteelCentral Web Analyzer as the canary in the coal mine to tell me when we might be experiencing issues with certain applications," added Kerkau. "The network diagnosis always comes first. But, when no culprit is found, the investigation typically stalled. Now, with Web Analyzer, I can see application performance from end-to-end, track key performance metrics, get granular analysis of application behavior, and share it with the applications and server owners. That enables the support teams to quickly shift the focus of the effort to the real culprit."
Kerkau used to spend up to 16 hours/week troubleshooting application performance problems. Now, with Web Analyzer, he is down to about an hour a week because he can quickly pinpoint the problem and show the details to the technical experts. Kerkau is also spreading the use of Web Analyzer throughout the organization.
"When there were issues, I used to get all of the calls. Instead, now I'm hearing stories that application owners are using Riverbed to track down issues that are happening with their applications, their servers, and their own configurations to improve their own application performance," said Kerkau. "It's huge that we now have application owners talking to application users about application problems."
Kerkau also relies on Riverbed Professional Services when he needs hands-on assistance. Riverbed Professional Services provides lifecycle consulting and technical education services to help enterprises reduce risks, accelerate adoption, and discover new opportunities to improve business performance.
"Riverbed Professional Services is always the first call that I make when it's time to do a deep dive," said Kerkau. "Riverbed Professional Services brings expertise in SteelCentral solutions for more in-depth troubleshooting, such as multiple related packet traces for individual user transactions across multiple server tiers, code-level transaction tracing, and deep application component monitoring."
Riverbed SteelCentral is the only performance management and control suite that combines user experience, application, and network performance management to provide the visibility needed to diagnose and cure issues before they impact the business.
Riverbed SteelCentral is part of the Riverbed Application Performance Platform™, the most complete platform for the hybrid enterprise to ensure applications perform as expected, data is always available when needed, and performance issues can be proactively detected and resolved before impacting business performance.