How End-User Experience Monitoring can help you cope with increasing ticket volumes
The volume of tickets has increased in the vast majority of organizations for each of the past 10 years, according to the Help Desk Institute. The takeway: Despite flat hiring and increased application complexity, support teams have taken on more and more work.
How can you better meet your KPIs for customer satisfaction, first contact resolution, and cost per ticket in the face of increasing ticket volumes?
Attend this webinar to:
- Get the latest on industry benchmark data for key Service Desk KPIs
- Explore 6 ways end-user experience monitoring helps Service Desk teams raise quality and customer satisfaction
- See a demo of how SteelCentral Aternity supports key Service Desk and Desktop Support use cases
Riverbed Technology Product Evangelist