Service Level Agreements (SLAs)

Riverbed shall use commercially reasonable efforts to make the Cloud Services available twenty-four (24) hours per day, seven (7) days per week for the duration of the subscription term purchased by Customer for such Cloud Service, except for (i) planned downtime (of which Riverbed shall give advance electronic notice) and emergency downtime; and (ii) any unavailability caused by circumstances beyond Riverbed’s reasonable control, including, for example, an act of God, an act of government, flood, fire, earthquake, civil unrest, act of terror, strike or other labor problem (other than one involving Riverbed employees), Internet service provider failure or delay, third party application, or denial of service attack.

- For legacy Riverbed SteelCentral Aternity Cloud Service customers who previously purchased Riverbed’s SteelCentral Aternity Cloud Service, please click here for the SLA that applies; for legacy Riverbed SteelCentral AppInternals Cloud Service customers who previously purchased Riverbed’s SteelCentral AppInternals Cloud Service, please click here for the SLA that applies.