- Customer Stories
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SAN FRANCISCO—July 18, 2012— James Hardie has more than 2,500 employees and operations in the U.S., Australia and New Zealand, Asia and Europe. The company pioneered the fiber-cement industry and maintains its forefront status by keeping a focus on leadership in products, manufacturing, and technologies for both new home construction and remodeling projects. To stay true to its leadership objective, James Hardie needs to ensure that all business critical systems—SAP, Microsoft Exchange, and Manugistics—are continuously protected. In particular, the SAP systems must be readily available to run in the event of a disaster with a recovery point objective (RPO) of 15 minutes. James Hardie selected EMC® Avamar® for the backup of its SAP system and EMC RecoverPoint for replication of its SAP system.
James Hardie had been experiencing lengthy backup and data replication times over the WAN for its SAP system due to the inherent performance challenges associated with distance and latency. As a result, it was not meeting its 18-hour backup and replication window. In addition, only 30-40 Mbps of its 100 Mbps WAN connection could be utilized. During peak times, protection of its SAP systems was behind schedule by nearly 24 hours, and the recovery time objective (RTO) could not be met.
“It was difficult to ensure a viable business continuity plan. The problem is that we had too much data, not enough time, and distance challenges,” said Brian Bartel, helpdesk manager at James Hardie. “Initially, we considered adding bandwidth. In addition to the increased cost, this approach would not address the challenges with distance and latency that affected the backup and replication times. Instead, WAN optimization proved to be the solution as it solved the speed problem and allowed us to fully use our bandwidth. Also, it is cost-effective and easy to manage.”
The installation of Steelhead appliances at data centers in Irvine and Chicago significantly decreased backup and replication times, and as a result James Hardie now meets both RPO and RTO goals without having to upgrade its 100 Mbps WAN connection. EMC Avamar’s backup performance increased by 3x, and EMC RecoverPoint’s real-time replication performance increased 9.5x – both as a result of optimizing the WAN with Riverbed.
“During the pre-sales process, Riverbed identified the bottlenecks in both the storage network and the WAN. Riverbed and EMC technologies allow us to protect and replicate data faster than ever before. For the first time, we have a solid foundation for a viable business continuity plan,” added Bartel.
EMC and Riverbed produced a technical white paper that details the performance benefits and best practices associated with their combined solution. The white paper is available at http://rvbd.ly/EMCRecoverPointRiverbedSteelheadWhitePaper.
This press release contains forward-looking statements, including statements relating to the expected demand for Riverbed's products and services, and statements relating to Riverbed’s ability to grow market share and meet the needs of distributed organizations. These forward-looking statements involve risks and uncertainties, as well as assumptions that, if they do not fully materialize or prove incorrect, could cause our results to differ materially from those expressed or implied by such forward-looking statements. The risks and uncertainties that could cause our results to differ materially from those expressed or implied by such forward-looking statements include our ability to react to trends and challenges in our business and the markets in which we operate; our ability to anticipate market needs or develop new or enhanced products to meet those needs; the adoption rate of our products; our ability to establish and maintain successful relationships with our distribution partners; our ability to compete in our industry; fluctuations in demand, sales cycles and prices for our products and services; shortages or price fluctuations in our supply chain; our ability to protect our intellectual property rights; general political, economic and market conditions and events; and other risks and uncertainties described more fully in our documents filed with or furnished to the Securities and Exchange Commission. More information about these and other risks that may impact Riverbed’s business are set forth in our Form 10-Q filed with the SEC on April 30, 2012. All forward-looking statements in this press release are based on information available to us as of the date hereof, and we assume no obligation to update these forward-looking statements. Any future product, feature or related specification that may be referenced in this release are for information purposes only and are not commitments to deliver any technology or enhancement. Riverbed reserves the right to modify future product plans at any time.
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