Reach higher levels of service quality and efficiency
In today’s rapidly changing environment, Service Desk teams must provide quality service for an increasingly new and diverse set of technologies, devices, and applications. And, as front-line responders, they are expected to resolve issues quickly and accurately.
Meeting Service Desk objectives requires a focus on KPIs that define quality and efficiency-- like customer satisfaction, first contact resolution, and cost per ticket. It also requires a focus on end-user experience.
Attend this webinar to:
- Review third-party benchmark data for key Service Desk KPIs
- Explore five ways end-user experience monitoring helps Service Desk teams raise quality and customer satisfaction
- See a demo of how SteelCentral Aternity supports key Service Desk and Desktop Support use cases