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SAN FRANCISCO—March 11, 2014— Riverbed Technology (NASDAQ: RVBD), the leader in application performance infrastructure, today announced that The Riverside Company has improved user satisfaction with its business-critical voice over Internet protocol (VoIP) system by 80% with Riverbed® Unified Communications XpertTM, a complete solution for managing unified communications (UC) deployments and ongoing operations from the Riverbed Performance Management product suite.
Tweet This: @TheRiversideCo has improved user satisfaction with #VoIP by 80% & reduced VoIP help desk calls by 35-40%: rvbd.ly/1fLZ8sU
The Riverside Company is a global private equity firm focused on acquiring growing businesses valued at up to $250 million (?200 million in Europe). Since its founding in 1988, Riverside has invested in more than 330 transactions. The firm's international portfolio includes more than 70 companies.
Spread across four continents, The Riverside Company's employees depend on voice and video conferencing for their day-to-day operations. From fund sourcing, to due diligence, to operations, communications are critical to Riverside's private equity professionals. Conference calls are indispensable for gathering and disseminating information about global investment opportunities. Yet, in spite of its importance, Riverside's VoIP system often previously delivered a poor user experience, as reflected in the satisfaction score of 5.5 (out of 10) that employees gave to the voice system in the company's twice-yearly survey.
"Before, we had low user satisfaction because we waited for users to contact the help desk when they had a phone or video problem," said Stalin Guilamo, manager of network and telephony operations at Riverside. "With the Riverbed Performance Management solution we receive alerts before issues are reported. This allows us to address problems before they affect employees. The IT Department is now perceived as proactive versus reactive."
Riverside has seen a 35% to 40% reduction in VoIP-related calls to the help desk since deploying the Riverbed Performance Management solution. When there is an issue with the system, it is resolved in about 25% of the time it used to take. In addition, by using the solution to understand resource allocation within the VoIP environment, Guilamo can now roll out new voice-related applications in about half the time it took previously and there are fewer problems related to the applications once they're in production.
Riverbed Performance Management Solution: Uniquely Detects and Fixes Problems Before End Users Notice
Riverbed Performance Management is the only performance management suite that combines enterprise-class end-user, application and network performance management to detect and resolve issues before end user's notice. Riverbed delivers visibility, analytics and insight empowering companies to leverage IT to innovate and differentiate from the competition. Riverbed Performance Management drastically reduces the time and effort required to develop, deploy and ensure application performance. Its solutions are leveraged throughout today's rapid application lifecycles and across IT operations and development teams, providing a centralized and common solution to maximize efficiency, performance and productivity in today's application driven world. Riverbed Unified Communications Xpert, part of the Riverbed Performance Management product suite, provides a complete solution to manage UC deployments and ongoing operations, with automated proactive testing, performance monitoring, configuration management, and business intelligence.
Riverbed Performance Management is a Key Element of the Riverbed Application Performance Platform
Riverbed Performance Management is part of the Riverbed Application Performance Platform™, the most complete platform for location-independent computing. The Riverbed Application Performance Platform is a set of integrated software solutions that give companies the flexibility to host applications and data in the locations that best serve the business while ensuring the flawless delivery of those apps to better leverage global resources, radically reduce the cost of running their business, and maximize employee productivity. Companies running on the Riverbed Application Performance Platform ensure applications perform as expected, data is always available when needed and performance issues are detected and fixed before end users even notice.
This press release contains forward-looking statements, including statements relating to reducing costs and improving productivity. These forward-looking statements involve risks and uncertainties, as well as assumptions that, if they do not fully materialize or prove incorrect, could cause our results to differ materially from those expressed or implied by such forward-looking statements. The risks and uncertainties that could cause our results to differ materially from those expressed or implied by such forward-looking statements include our ability to react to trends and challenges in our business and the markets in which we operate; our ability to anticipate market needs or develop new or enhanced products to meet those needs; the adoption rate of our products; our ability to establish and maintain successful relationships with our distribution partners; our ability to compete in our industry; fluctuations in demand, sales cycles and prices for our products and services; shortages or price fluctuations in our supply chain; our ability to protect our intellectual property rights; general political, economic and market conditions and events; and other risks and uncertainties described more fully in our documents filed with or furnished to the Securities and Exchange Commission. More information about these and other risks that may impact Riverbed's business are set forth in our Form 10-K filed with the SEC for the period ended December 31, 2013, and our subsequent quarterly reports filed with the SEC. All forward-looking statements in this press release are based on information available to us as of the date hereof, and we assume no obligation to update these forward-looking statements. Any future product, feature or related specification that may be referenced in this release are for information purposes only and are not commitments to deliver any technology or enhancement. Riverbed reserves the right to modify future product plans at any time.
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