Enhanced SteelCentral Helps You Assure Digital Experiences


With 34% of companies expecting digital business to affect their operating income by over 10% within the next three years (McKinsey: “Minding your digital business: McKinsey Global Survey results,” May 2012), it is clear that the role of digital business has become a core element of business as a whole.

Case study: Southeastern Grocers

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Unfortunately, most companies struggle to understand how their customers, employees, partners, and suppliers are actually experiencing business critical applications. Fewer than 5% of global enterprises have strategically implemented Digital Experience Monitoring (Gartner: Innovation Insight for Digital Experience Monitoring, Will Cappelli, October 14, 2016); moreover, 51% of companies indicate that lack of technology infrastructure and IT systems is a significant challenge to meeting digital priorities (McKinsey).

Gaining an understanding of this experience is complex. Even a ‘traditional’ application can be impacted by underperformance in many areas: application code can be problematic, network congestion can create connectivity issues, servers can fail, there could be a missing or broken link, or the end user’s device might be problematic.

Adding to this complexity is the fact that end users no longer interact with static applications at discrete times. They interact continuously with applications whose architectures have evolved to become more modular, distributed and dynamic. From the user’s perspective, the bottom line is, it doesn’t work. And when digital apps don’t work, the business is impacted. Consider that Amazon calculated that a one second page load slowdown could cost the company $1.6 billion per year in sales, and a typical broker loses $4M in revenues per millisecond when their trading platform is 5 milliseconds behind their competitor (Forbes).

Where is the problem?

Traditionally, IT leverages one or more monitoring tools to oversee each domain: network, infrastructure, application, servers, etc. The company ends up with dozens of disjointed tools that do not talk to each other and show no performance issues — even while end users still complain.

Companies get stuck while domain leads argue over where issues lie. Each team sees only part of the digital experience. This creates problems throughout the application lifecycle: companies have difficulty understanding current performance levels for end users, applications, network and infrastructure; they are challenged to determine the underlying root cause of performance issues that impact performance; and they are unable to determine areas that require new development or application acceleration.

Clearly, companies need to ensure that applications perform reliably, that they meet business objectives, and are agile enough to capture market opportunities.

Example: Trouble in the field

Imagine this scenario: You work in IT for a large international parcel deliver service. Whenever a driver hands a package to someone, they ask for a signature on their Internet-connected tablet. But one afternoon, that tablet stops working. Why? Is there a problem with the signature app? With the tablet hardware? With the network connection? With the SQL database where the delivery info is stored? The driver doesn’t have time to worry about this: she’s got hundreds more packages to deliver. But if your company's IT department is using Riverbed SteelCentral, you can prevent this scenario from happening.

One-stop shop to insights and diagnostics

Riverbed SteelCentral™ gives your enterprise the tools to holistically manage the digital experience of customers, employees, suppliers, and partners. Companies can understand how each domain (infrastructure, network, application, and even the end user’s device) impacts the overall experience, rapidly troubleshoot and resolve issues, identify areas for strategic improvement and acceleration.

With this release, SteelCentral Aternity, which Riverbed acquired last year, has been fully integrated into SteelCentral.

That means Aternity’s comprehensive device and end user experience monitoring insights have been correlated and blended with application, network and system performance metrics. You'll be able to identify problems that impact user experience, and quickly find and fix the root causes, wherever they are in your application or infrastructure.

With these capabilities in hand, you can quickly triage issues that impact end users, and arm and dispatch the right team to resolve the issue.

Insights across the application lifecycle

Development, QA, release management, and operations teams are streamlining, integrating, and automating processes to increase agility and quality of releases. SteelCentral AppInternals now enables IT teams to consume performance insights are diagnostics across the application lifecycle.

Leveraging new REST API’s, development and QA teams can add performance testing to their build tool chain and ensure that releases optimized for production; operations teams can consume alerts on popular collaboration tools like Slack and HipChat; and support teams can automatically open tickets on incident management tools to log issues, their root causes and diagnoses. In addition, the API can help teams extract metrics to further enrich existing reports and tools.

SteelCentral: Stronger together

The Riverbed SteelCentral platform is your command center for application performance. It is the only end-to-end solution that blends device-based end user experience, infrastructure, application, and network monitoring to give you a holistic view of performance. The solution delivers a complete, modular and integrated monitoring of the users’ digital experience.

Alternative approaches rely on disjointed point products that leave blind spots that force IT teams to resort to guesswork. SteelCentral customers, in contrast, can now maximize their investment by leveraging a single, integrated solution that helps IT and business users collaboratively and decisively diagnose and correct problems. And with the full integration of Aternity into SteelCentral, customers gain complete end-to-end visibility.

To find out more, check out our Command Center page, which outlines SteelCentral's advantages and includes a link to a free trial.