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SUPPORT

Protect and Maximize Your Investments

Customers worldwide depend on Riverbed Support to protect, maximize, and future-proof their investments in Riverbed technologies. Recognized by independent research firms for delivering an outstanding customer service experience, Riverbed Support offers 24x7x365 issue resolution, a global logistics network, and online resources that include a comprehensive KnowledgeBase and an active user community.

And while other vendors charge for software upgrades and new feature releases, Riverbed Support customers are entitled to them at no additional cost. The fact that Riverbed helps our valued customers ensures you are first to receive performance improvements and powerful new capabilities to meet your evolving business needs.

Guide

Riverbed Global Customer Success Welcome Guide

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Video

Help Made Easy From Any Device

Global Support makes it easy for partners and customers to find what they need 24x7. Watch this fun video highlighting how valuable information is made available at your customers fingertips in a single location at Support.Riverbed.com.

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Standard Support

Comprehensive Support Plan Options

Standard plans include technical support, software upgrades, hardware replacement, and access to online resources.

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Advanced Support

For Mission-Critical Environments

Take advantage of dedicated Escalation Engineers, priority treatment, expedited escalations, and proactive support management.

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Support Partners

Expands Support Coverage and Capabilities

Riverbed Authorized Support Partners is an exclusive program that enables qualified partners to deliver Level 1 and level 2 customer support solutions.

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