Posts from Mike Marks
13-May-2019 • by Mike Marks
The ROI of Digital Experience Monitoring: High Margin Digital Workplace Services
It’s a good time for service providers to be in the business of digital workplace services. Enterprises are implementing digital workplaces to provide employees with...
30-Jul-2018 • by Mike Marks
Microsoft 365 Monitoring — Five Tips for Ensuring Excellent Communication and Collaboration
To transform their businesses, enterprise IT leaders have focused on improving collaboration and teamwork. It’s a matter of survival. Customers demand more choices and better...
11-Jun-2018 • by Mike Marks
How Riverbed’s Unified Application Performance and End-User Experience Monitoring Helps You Grow Your Business
With the latest SteelCentral release, Riverbed has delivered unified licensing for End User Experience Monitoring (EUEM) and Application Performance Monitoring (APM). This enables partners running...
13-Mar-2018 • by Mike Marks
Benchmarking First Contact Resolution – Five Ways Aternity Helps You Improve
As discussed in this series of benchmarking blogs, End User Services teams rely on SteelCentral Aternity because it helps them improve the Key Performance Indicators (KPIs) by... 27-Feb-2018 • by Mike Marks
Benchmarking Desktop Support Cost Per Ticket – How Aternity Helps You Improve
SteelCentral Aternity is widely used by End User Services teams in both enterprises and IT service providers. Aternity’s approach to End User Experience Monitoring enables these teams to...
07-Feb-2018 • by Mike Marks
Aternity and ServiceNow – Driving up Service Desk Efficiency and Quality
To address the challenges of today’s Service Desk teams, SteelCentral has released a bi-directional integration between SteelCentral Aternity and ServiceNow, the market-leading IT Service Management (ITSM) vendor. The...
07-Feb-2018 • by Mike Marks
Mobile Alphabet Soup – How Mobile APM Augments Enterprise Mobility Management
The Enterprise Mobility Management (EMM) market has changed rapidly, as enterprises focus on mobile apps to increase customer satisfaction and workforce productivity. With this trend,...
27-Sep-2017 • by Mike Marks
End User Experience Monitoring: I Bet Your Tool Can’t do THIS! Part 3
Hold cloud vendors accountable to application performance SLAs Cloud plays a central role in the digital business strategy of most enterprises. But cloud can complicate...Stay Updated With Riverbed
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