San Francisco—March 4, 2016—Riverbed Technology, the leader in application performance infrastructure, today announced that it will demonstrate at Enterprise Connect, Booth #110, how enterprises can improve the performance of their unified communications systems by using SteelCentral UCExpert to monitor performance end-to-end and rapidly troubleshoot any problems that arise.
Riverbed Booth #110
Gaylord Palms Convention Center in Orlando, Florida
March 7-9, 2016
At Enterprise Connect, the largest and broadest conference focused on systems, software, services, and applications for enterprise communications and collaboration, Riverbed will demonstrate its latest release of SteelCentral UCExpert, a solution that provides global visibility into the performance of Cisco, Avaya and Microsoft UC environments.
SteelCentral UCExpert is uniquely positioned to provide visibility into the full UC ecosystem, from headset to call records and most everything in between.
The Riverbed team will demonstrate the new release SteelCentral UCExpert. This new version takes the guesswork out of performance management and troubleshooting for Cisco, Avaya, and Microsoft Skype for Business (Lync) UC solutions. Regardless how enterprises mixed and matched these technologies within the business, UCExpert makes answering “Who, What, Where, When, and How” easy because the underlying methodology of problem solving combines information about end users, the devices they use, the network path involved, and the call data in a consistent way.
Enterprises can troubleshoot call issues using common workflows, regardless of which UC solution is involved. SteelCentral UCExpert eliminates the need to purchase multiple point solutions to manage the performance of multi-vendor UC solutions, and there is no need to train users on different tools or even different terminology for each vendor.
SteelCentral UCExpert helps enterprises to:
- Justify UC investments by understanding UC performance adoption and usage
- Quickly identify root causes of network degradations, device errors or user mistakes
- Reduce number of escalations by enabling desktop support to be more self-sufficient
SteelCentral UCExpert is part of the Riverbed Application Performance Platform, which includes Riverbed SteelCentral™ for network visibility and control, Riverbed SteelFusion™ for centralizing remote office IT, SD-WAN (Software-Defined wide-area network) solutions that deliver new levels of business agility, plus open APIs and developer tools, called SteelScript™, to facilitate platform programmability, interoperability, and intelligence. Organizations running on the Riverbed Application Performance Platform ensure applications perform as expected, data is always available when needed, and performance issues are diagnosed and cured before end users even notice.
Title: Trends in Management and Troubleshooting of UC Systems
Date: Tuesday, March 8
Time: 2:45pm - 3:30pm
Location: Sun D
Track: Management and Security
Riverbed participant: David Roberts | Product Management Director
Detecting and diagnosing problems with real-time traffic such as voice and video can be challenging. Different problems often require different network management and troubleshooting tools. David Roberts, Product Management Director at Riverbed, together with a leading network management expert and alongside a panel of technology providers, will discuss the types of tools needed for the successful management and troubleshooting of challenging problems.
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Riverbed®, The Digital Performance Company™, is united in our purpose of Advancing the Human Experience in the Digital World. Behind every digital experience is a human one, and Riverbed enables organizations to measure digital experiences and maximize digital performance so they can deliver better and more powerful human experiences— for customers, employees, partners, patients, and citizens. Riverbed’s Digital Performance Platform includes a combination of Digital Experience Management and Digital Networking solutions that ensure superior digital and user experiences, provides new levels of operational agility and accelerates business outcomes. Riverbed’s 30,000+ customers include 100% of the Forbes Global 100. Learn more at riverbed.com
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