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STEELCENTRAL UCEXPERT

Unified Communications Visibility for Cisco, Avaya and Microsoft Environments

Example Case Study ROI for Operations

 

Manual Time (Hours)

UCXpert Time (Hours)

IT Staff hours Saved

Unplanned Downtime Avoided (Call Hours)

Regular Health Checks

N/A 125 N/A 50,000

Capacity Management and Trunk Utilization

400

30

370

250

 

Phone Fault

1,875

125

1,750

750

Asset/Inventory/Billing

300

5

295

0

Troubleshooting

250

25

225

37,500

Total

2,825

230

2,595

88,500

In this deployment of 30,000 phones with 25 locations. SteelCentral UCExpert saved this organization more than $3.4 million over three years--or $1,133,333 per year.

"40% of telephone problems are now resolved in the first call by Tier 1 Operations personnel. This fact alone pays for the product." -- Global Cisco UC Customer

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