Hertz is the largest worldwide airport general use car rental company, with over 9,000 locations in 145 countries. Central to its business is a proprietary application that generates rental car transactions. Performance problems with the app don’t keep Hertz customers from getting their cars, but they slow down the process. Conversely, maximum performance not only speeds the process but improves customer service with cool new capabilities.

I’d say that’s the main benefit of AppInternals – its ability to alert us when a problem is just beginning. AppInternals helps us recognize almost immediately which team we need to contact. It saves time in the resolution, because we are confident in passing the issue off to the correct solution team. Wendy Hamilton, Project Leader in Production Support, Hertz

Riverbed gives Michelin end-to-end application and network visibility. With Riverbed SteelCentral solutions, Michelin can now quickly resolve all types of faults to reduce risk of disruption to the business. As a result, the company has reduced application rollout time by 30% and better targets IT spending for improved return on investment.

Thanks to Riverbed, we are able to support two major processes: qualification of applications during the development phase as well as content visibility of services and business applications. Jean-Noël Simonnet, Chief Infrastructure Architect, Michelin

Maersk Line, part of the Maersk Group and the world’s largest container shipping operator, is using Riverbed SteelCentral to monitor business-critical applications and services and provide the ability to troubleshoot performance bottlenecks across the company. The five-year contract with Riverbed will support Maersk Line’s strategy to become the digital leader within the shipping sector.

Riverbed SteelCentral gives us a circle of development that helps us to be responsive, pushes us to be proactive, positions us to be predictive, which then allows us to be pre-emptive. This is a result of having one solution that provides us with a complete view across networks, applications and end users. This technology will also be a strong backbone for the digital initiatives of other brands in Maersk Group whom we in MGIS support. Andy Laurence, Head of Production Services, Maersk Group

National Instruments’ public-facing website, ni.com, gets three-quarters of a million page requests daily. The web systems team used to spend thousands of hours annually troubleshooting issues caused by newly released apps. National Instruments now relies on Riverbed for end-to-end application visibility, which has reduced application troubleshooting time by 90%. Riverbed helped make this business-critical website more stable for a better customer experience.

(Riverbed SteelCentral AppInternals) will trace every Java method call that’s made so you can see exactly where the delays are in each application, almost down to the line of code. I haven’t seen this functionality in any other tool. Eric McCraw, Global IT Web Systems Manager, National Instruments

In 2012, online accounted for just 3% of retail sales in Turkey, however, recently the country has been won over by online retail. Despite a struggling economy and the absence of some of e-commerce’s leading players, online sales continue to boom. Today, the central bank says 15% of credit card transactions are spent on e-commerce, and it expects this figure to rise to 25% in the next five years.

With the Riverbed SteelCentral solution, we were able to identify issues immediately. We had the visibility, the detail, and the technical insight necessary to address the problem. Previously we were sifting through 2Mb of data and over 100 variables. Now, if there is an issue, SteelCentral can identify the exact variable. It’s like two solutions in one. Alper Umit Yilmaz, IT Operations Director, n11.com