Monitoring the Unified Communications Environment
Performance monitoring requires proper real-time, measurement of key performance indicators including call quality, service availability, call completion, adoption rates and more. Riverbed SteelCentral UCExpert provides a complete solution to manage your unified communications environment.
Troubleshooting Unified Communications Issues
Determine the root cause of a Skype for Business problem can be a guessing game. Is it a device issue? The app? A network issue or infrastructure? By integrating network and infrastructure quality metrics into our hop-by-hop media path views you get a graphical illustration of the media path taken for a single call that allows you to quickly isolate the source of network-based Skype for Business problems.
Monitoring Endpoint Application Health
Just as with any other business critical app, the performance of Skype for Business depends on the performance and health of the endpoint. SteelCentral Aternity monitors the client application for sluggish responsiveness or crashes. Aternity correlates user interactions, device health, and app performance as seen by the end user to enable IT to troubleshoot and resolve endpoint issues quickly.