STEELCENTRAL ATERNITY END USER EXPERIENCE MONITORING
Monitor Where IT Matters Most - The Point of Consumption – The User’s Device
Close the IT Monitoring Visibility Gap
Monitor the end user experience of every enterprise app in your portfolio, running on any physical, virtual, or mobile device. SteelCentral Aternity enables you to rapidly diagnose and resolve end user issues and optimize the productivity of your tech-dependent workforce.
If your IT monitoring tools show that everything is green but your workforce is still complaining, you have an IT monitoring “Visibility Gap” between what your domain-specific monitoring tools are telling you and what your users are experiencing.
Other technologies only extrapolate, emulate, or estimate what the end user sees. This gap creates problems for IT and the business. SteelCentral Aternity closes the IT monitoring Visibility Gap with accurate, real-time information about how end users actually experience and interact with their applications, devices, and network.
SteelCentral Aternity monitors the end user experience of every enterprise app in your portfolio, running on any physical, virtual, or mobile device with the following capabilities: Unlike APM products that monitor specific applications from the perspective of the data center, or device monitoring products that measure device, operating system, and app health, Aternity automatically monitors and correlates together the three streams of data that constitute true user experience – user interactions, device health and performance, and application performance, as seen by the end user. How It Works: Put the end user's experience at the center of your monitoring strategy
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Customer stories
Automatic Discovery of Key End User Experience Monitoring Metrics
There’s no manual configuration required for Aternity to discover the three streams of data that impact real end user experience.
- Users and their locations: Automatic discovery of user attributes such as identity, role, department, office and geographic location, subnet, and VPN.
- Devices and their Operating Systems: Automatic discovery of key attributes of every physical, virtual, or mobile device, including make & model, number of cores, disks and shared drives, OS type, version & service pack, boot services, running processes, and the top processes consuming CPU, memory, and I/O resources.
- Applications, processes, and health indicators: Automatic discovery of all local, cloud, web, or instrumented enterprise mobile app running on any physical, virtual, or mobile device.
Product Resources
Solution Brief
Use Cases
Improve Workforce Productivity and Customer Service
Ensure your mobile workspace and omni-channel initiatives deliver excellent end user experience.
Hold IT Vendors Accountable
Augment IT vendors’ SLAs by monitoring application performance as seen by your end users.
Validate the Impact of Change
Monitor end user experience before and after a change to infrastructure, applications, or devices.
Establish SLAs Based on Business Processes
Monitor users’ experience with applications in the context of a business process, without tagging the code.
Troubleshoot End User Issues Quickly
Correlate device health and performance, application performance, and user interactions to isolate the source of trouble.
Mobile APM
Monitor actual user experience for consumer and workforce iOS, Android, and hybrid mobile apps.
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