ENABLING PARTNERS FOR SUPPORT EXCELLENCE

The Riverbed Authorized Support Partner (RASP) Program

The Riverbed Authorized Support Partner program enables our valued partners to deliver partner-branded support on Riverbed products to meet their customer’s critical business needs. The program is designed to expand Riverbed’s support coverage while delivering the following benefits to our Riverbed support partners and customers:

RASP for partners:

• Maintain existing customer relationships
• Build and enhance support service capabilities
• Be recognized and differentiated
• Qualify for special pricing and discounts

RASP for customers:

• Maintain existing relationships with trusted partners
• Access to Riverbed for Level 3 and 4 support services
• Continuous measurement and management of partner service quality by Riverbed