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In a work-from-everywhere world, end user device manageability and visibility are key. IT teams have also had to adjust — transitioning workers to new machines and managing day-to-day operations remotely presents new challenges. Monitoring thousands of apps and endpoints on which companies run will continue to be vital, and traditional methods of monitoring have proven to be insufficient.

Challenges

  • Ensure device performance supports employee productivity, whether at home or in the office
  • Isolate the source of user complaints to device, wireless connectivity, or application
  • Proactively identify and resolve end user issues, before they call to complain
  • Free up time for service desk support by reducing ticket volume and duration

Solution

  • Aternity Digital Experience Management platform

Benefits

  • Increases visibility into factors affecting device reliability
  • Collect detailed user experience information to better understand causes of frustration
  • Evaluate machine and app performance through the collection of application and platform resources
  • Get a closer look at the connectivity of the device fleet, including Wi-Fi and VPN usage data
Intel Teaser

Next steps: Insights that lead to real business impact

“These deep insights, made possible by Aternity DEM data, pave the way for more uptime, productivity, and cost savings. Besides leading to these broader business effects, Aternity DEM helps IT teams resolve issues predictively and proactively, ultimately leading to increased employee happiness. Removing friction and preventing problems from spreading unlocks a large variety of benefits for businesses of all shapes and sizes.”

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