Swiss Re

The Swiss Re Group is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. It anticipates and manages risk – from natural catastrophes to climate change, from aging populations to cyber crime.

Challenges

• Improve the performance of business-critical applications to enable better collaboration
• Obtain visibility into the digital experience of employees, partners, and customers to identify and resolve problems quickly
• Produce metrics for performance baselines to drive continuous improvement

Solution

• Aternity end-user experience monitoring

Benefits

• Instant insight into collaboration effectivenss with a single view of application performance across 80 locations
• Proactive notification of problems affecting end user experience improves service levels and user satisfaction
• Tracking the performance improvement delivered by IT initiatives validates the benefit of IT investments
• Communicating the value of IT projects to business stakeholders enables alignment between IT and the business