The Swiss Re Group is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. It anticipates and manages risk – from natural catastrophes to climate change, from aging populations to cyber crime.
Challenges
- Improve the performance of business-critical applications to enable better collaboration
- Obtain visibility into the digital experience of employees, partners, and customers to identify and resolve problems quickly
- Produce metrics for performance baselines to drive continuous improvement
Solution
- Aternity end-user experience monitoring
Benefits
- Instant insight into collaboration effectivenss with a single view of application performance across 80 locations
- Proactive notification of problems affecting end user experience improves service levels and user satisfaction
- Tracking the performance improvement delivered by IT initiatives validates the benefit of IT investments
- Communicating the value of IT projects to business stakeholders enables alignment between IT and the business

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