Skip to main content

Customer Experience

Ensure your customer's digital journey delivers a world-class experience
customer-experience-hero-v2
CHALLENGES
Omni-channel customer experience affects revenue, churn rates, and customer satisfaction. To improve business outcomes, IT needs visibility into user journeys across complex web environments.
Brainstorm

Complex environments

open-white

Third-party content affects customer experience

Personal Productivity

Increasing expectations

open-white

Customers demand immediate response time

Business Speaker

Business impact

open-white

Floods of technical telemetry

SOLUTIONS

How Riverbed Solves These Challenges

Video

Track User Engagement Across Your Site

Increase engagement by optimizing the performance of high converting journeys and cost-justify improvements where poor experience results in drop-offs

Analyze the Impact of Customer Experience on Business Outcomes

Associate performance with business metrics like revenue,  conversion rate, and abandonment rate so that you can focus efforts on the most impactful issues
usecase-screenshot-customer-experience-business-outcomes2-what-if-analysis-popup.png
thumb-brand-texture-background-800x400-fuschiag
PRODUCT

Aternity User Journey Intelligence

Learn More

Visualize How Your Web Pages Load

Aggregate performance waterfalls, web page filmstrips, and screenshots from synthetic tests help you fine-tune the loading order of all your first and third-party content before you deploy changes

Proactively Detect and Resolve Issues 7 x 24

Find problems before customers notice by running synthetic monitoring tests across our global node network or from within your firewall to detect issues with site availability, browser response time, page load time and JavaScript errors
thumb-brand-texture-background-800x400-violetg
PRODUCT

Synthetic Transaction Monitoring

Learn More
Featured Resources
thumb-brand-texture-background-800x400-purpleg
VIDEO

Aternity User Journey Intelligence

WATCH NOW
thumb-brand-texture-background-800x400-fuschiag
VIDEO

User Journey Intelligence Synthetic Video

WATCH NOW
Solution Brief

UJI Solution Brief

READ NOW
cta

Ready to Get Started?

Reach the full potential of your digital investments with Riverbed