Posts from Heidi Gabrielson
01-Jul-2026 • by Heidi Gabrielson
Move from User Impact to Application Root Cause Faster
Employees never open a ticket saying, “The database query execution time increased by 300 milliseconds.” Instead, they say: As a result, IT Operations teams must...
30-Jun-2026 • by Heidi Gabrielson
From OTel to Operations: How APM+ Supports Application Observability for IT Ops
In Part 1 of this series, we explored why OpenTelemetry (OTel) has become essential for modern application observability. As an open, vendor‑neutral standard, OTel finally...
29-Jun-2026 • by Heidi Gabrielson
OpenTelemetry Is Essential for Modern Application Observability
Application environments have changed dramatically. Enterprises now operate hundreds of applications spanning cloud‑native services, Kubernetes platforms, hybrid infrastructure, long‑lived enterprise systems, and increasingly, AI‑driven workflows....
11-May-2026 • by Heidi Gabrielson
Why Model Accuracy Isn’t the Only Metric That Matters in AI
For most organizations, early AI conversations revolve around one question: Is the model accurate? It is a reasonable place to start. Accuracy shows whether a...
07-Apr-2023 • by Heidi Gabrielson
Quelle est la différence entre l’observabilité et la surveillance ?
L’observabilité et la surveillance sont des concepts liés dans le domaine des opérations IT, mais ils ne sont pas identiques. La surveillance consiste à collecter...