Riverbed Group Subprocessors
Third-Party Subprocessors
Cloud Services
Alluvio IQ
|
Subprocessor |
Contact Information |
Processing Description |
Processing Location |
|
Microsoft Corporation |
Microsoft Ireland Operations Limited Attn: Data Protection Officer One Microsoft Place South County Business Park Leopardstown, Dublin 18, Ireland +353 1 706 3117 |
Infrastructure for the Alluvio cloud services |
United States – AZ US East |
Aternity EUEM
|
Subprocessor |
Contact Information |
Processing Description |
Processing Location |
|
Amazon Web Services, Inc. |
William Way ATTN: Amazon Legal 410 Terry Avenue North Seattle, WA 98109-5210 USA +1 206 266 1000 |
Infrastructure for the Aternity cloud service platform |
United States Australia Germany Canada UK*
|
|
Microsoft Corporation |
Microsoft Ireland Operations Limited Attn: Data Protection Officer One Microsoft Place South County Business Park Leopardstown, Dublin 18, Ireland +353 1 706 3117 |
Infrastructure for the Aternity cloud service platform |
United States Australia Germany Canada UK* |
*Available to select UK government customers only
Aternity APM
|
Subprocessor |
Contact Information |
Processing Description |
Processing Location |
|
Amazon Web Services, Inc. |
William Way ATTN: Amazon Legal 410 Terry Avenue North Seattle, WA 98109-5210 USA +1 206 266 1000 |
Infrastructure for the Aternity APM cloud service platform |
United States Australia Germany Canada UK* |
|
Microsoft Corporation |
Microsoft Ireland Operations Limited Attn: Data Protection Officer One Microsoft Place South County Business Park Leopardstown, Dublin 18, Ireland +353 1 706 3117 |
Infrastructure for the Aternity APM cloud service platform |
United States Australia Germany Canada UK* |
*Available to select UK government customers only
Aternity User Journey Intelligence
|
Subprocessor |
Contact Information |
Processing Description |
Processing Location |
|
Blue Triangle Technologies, Inc. |
Daniel Foss 9097 Atlee Station Rd STE 304 Mechanicsville, VA 23116 +1-877-258-3107 |
Digital Experience Management including website performance analytics, tag governance, and revenue impact for the Aternity User Journey Intelligence platform |
United States Australia Germany UK |
|
Amazon Web Services, Inc. |
William Way ATTN: Amazon Legal 410 Terry Avenue North Seattle, WA 98109-5210 USA +1 206 266 1000 |
Infrastructure for the Aternity User Journey Intelligence SaaS platform |
United States Australia Germany UK |
|
Google LLC |
Infrastructure and services for the Aternity User Journey Intelligence SaaS platform |
United States Germany |
|
|
Snowflake Computing |
Snowflake Inc. Suite 3A 106 East Babcock Street Bozeman, Montana 59715 https://www.snowflake.com/snowflakes-security-compliance-reports/ |
Database PaaS for the Aternity User Journey Intelligence SaaS platform |
United States Germany |
eCDN Accelerator
|
Subprocessor |
Contact Information |
Processing Description |
Processing Location |
|
Kollective Technology, Inc. |
Data Protection Officer 549 NW York Drive Bend, OR 977703 +1 541 371 2661 |
Enterprise content delivery network (“eCDN”) services to optimize content delivery for eCDN Accelerator |
United States Netherlands |
SaaS Accelerator
|
Subprocessor |
Contact Information |
Processing Description |
Processing Location |
|
Amazon Web Services, Inc. |
William Way ATTN: Amazon Legal 410 Terry Avenue North Seattle, WA 98109-5210 USA +1 206 266 1000 |
Infrastructure for SaaS Accelerator’s cloud-based control and management console (referred to as SaaS Accelerator Manager or “SAM”) |
United States Australia Germany Singapore |
|
Microsoft Corporation |
Microsoft Ireland Operations Limited Attn: Data Protection Officer One Microsoft Place South County Business Park Leopardstown, Dublin 18, Ireland +353 1 706 3117 |
Infrastructure for SaaS Accelerator’s accelerator service clusters |
United States Australia Amsterdam Brazil Canada India Japan Singapore South Korea United Arab Emirates United Kingdom |
|
Kollective Technology, Inc. |
Data Protection Officer 549 NW York Drive Bend, OR 977703 +1 541 371 2661 |
Enterprise content delivery network (“eCDN”) services to optimize content delivery for SaaS Accelerator’s Microsoft Teams and Microsoft Stream functionality |
United States Netherlands |
Support
|
Subprocessor |
Contact Information |
Processing Description |
Processing Location |
|
Answer 1, LLC (d/b/a Nexa) |
200 W. Camelback Road #400 Phoenix, AZ 85015 USA +1 602 234 0111 |
Level 1 24x7 telephone customer support (Nexa does not store or host data; its personnel have access to Riverbed’s support case management system instance) |
United States |
|
inContact, Inc. (d/b/a NICE inContact) |
Data Protection Officer 75 W. Towne Ridge Parkway Tower 1 Sandy, UT 84070 USA +1 877 718 4382 |
Support case routing |
United States |
|
salesforce, inc. |
Lindsey Finch Data Protection Officer 415 Mission Street 3rd Floor San Francisco, CA 94105 USA +1 844 287 7147 |
Customer account and support administration |
United States |
|
SlashSupport Inc. (d/b/a/ CSS Corp) |
Tumpati Venkata Rama Krishna 12832 S. Frontrunner Blvd 4th Floor Draper, UT 84020 |
L1 technical support services and RMA administration services |
India |
Riverbed Group Subprocessors
The ultimate parent for all Riverbed Group Subprocessors listed below is Riverbed Technology LLC.
|
Entity |
Processing Location |
Processing Description |
|
Riverbed Technology Pvt Ltd. |
India |
Supporting the provision, management and maintenance of the Cloud Services; and provision of Support. |
|
Riverbed Technology K.K. |
Japan |
|
|
Riverbed Technology Labs SRL |
Romania |
|
|
Riverbed Technology Pte. Ltd. |
Singapore |
|
|
Riverbed UK Limited |
United Kingdom |
|
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Aternity LLC |
United States |
|
|
Aternity Information Systems Ltd. |
Israel |
|
|
Aternity Limited |
United Kingdom |
Notification of Subprocessor Updates
Riverbed will post updates to Subprocessors on this webpage. Riverbed customers may also subscribe to notifications of Subprocessor updates by emailing contracts@riverbed.com with the subject: “Request to Subscribe to Subprocessor Notifications”.