Updated June 1, 2020
We are living through unprecedented times with the global COVID-19 (coronavirus) pandemic, which is having a significant impact on all of us – how we live, work, and socialize. At Riverbed, we are very conscious of the seriousness of coronavirus, and first and foremost, our thoughts are with those who have been directly impacted by the virus.
Our executive leadership team is closely monitoring the situation daily, and are focused on keeping our teams safe, while maintaining business continuity so that we can fully support our customers and partners during this time, including addressing work from home network performance challenges for our customers.
We are here to help you during this crisis—below is what we’re doing to respond.
At Riverbed, our top priority is protecting the well-being of our employees, partners, customers, vendors, and the community at large. We’ve taken many steps to address the health and safety of our teams including:
Additionally, our HR and facilities teams are planning for the eventual lift of our stay-at-home WFH policy and reopening of Riverbed offices, which will include new safeguards and visitor policies. We will share these updates as we get closer to reopening our offices.
Riverbed’s business is fully operational, and our Business Continuity Planning (BCP) leverages industry-best practices and standards to ensure a stable and robust operational structure during these times. Each Riverbed critical business function – including manufacturing, IT services, human resources, facilities, financial services, customer support and Riverbed Cloud Services – is responsible for contributing to Riverbed’s BCP, and these teams are meeting daily to address any circumstances that arise due to the coronavirus situation. You can find further details on our Business Continuity Plan here.
Riverbed’s business remains financially and operationally sound.
We currently have adequate inventories on-hand of Riverbed appliance components to meet our Q2 customer demand. At this point in time we are not aware of any supply constraints for Riverbed products and services, including our 24x7 maintenance and support services. Riverbed Support leverages systems that are architected with resiliency and redundancy to mitigate any customer disruption. In the event of a supply challenge, Riverbed will prioritize shipment for accepted orders based on order date.
During this period of uncertainty, our global technical support teams remain available 24x7 to support our products and our customers. Customers can use the usual support channels, including our Riverbed Support site, or by contacting our customer support team online, via email or by phone.
The concern over ongoing business productivity combined with human empathy has risen to never-before-experienced levels for enterprise leaders. Similar to our own experience, we know most of our customers are taking swift measures to protect the well-being of their employees, including supporting hundreds or thousands of employees as they work from home. With this sudden WFH surge globally, there is tremendous strain on home and business networks, which can impact productivity and business continuity.
Riverbed has always focused on helping our customers maximize performance and visibility for networks and applications. During this time, our solutions for optimizing WFH network performance have become increasingly relevant, including Riverbed Client Accelerator (formerly SteelHead Mobile) and SaaS Accelerator. Many of our customers are using Client Accelerator to boost performance of desktops and laptops as they connect to corporate networks, the cloud or SaaS apps – increasing at-home application performance by up to 10 times (for Office 365 and other business critical apps), and removing up to 99% of data on any network. Even after COVID-19 passes, we expect a significantly greater percentage of workforces working remote, and needing WFH/remote optimization solutions for improved performance and business connectivity.
For business continuity, we’re also seeing customers leverage network visibility tools (Network Performance Management solutions), which provide a comprehensive view of network and application performance across an organization, enabling IT teams to quickly diagnose and fix network issues should they arise. Riverbed’s NPM solution also provide visibility into VPN encrypted traffic, helping to detect and respond to network security threats faster. Riverbed is available to assess your current network visibility capabilities and to discuss best practices.
We understand this is a challenging time for all of us, but we’re all in this together, and together we’ll get through this. Riverbed, and our partners, are here to support you and your business in any way we can, and at any time. If you have any questions, please email us at COVIDfirstname.lastname@example.org, and we will get back to you shortly. Stay safe, and we are here to help.