Unified communications only stay unified when you have complete management of your communications spectrum. Don’t fall short. Riverbed OPNET Unified Communications Xpert™ (UC Xpert) provides a complete solution to manage your UC deployment and ongoing operations, with automated proactive testing, performance monitoring, configuration management, and remote troubleshooting.
See more than just which phones are online. Quick views of all configuration changes will help you easily spot and resolve unified communications problems. Support for UC applications includes:
OPNET UC Xpert uses real phones to verify availability of voice services from the end-user perspective.
Monitor and alert on problems in voice quality, service availability, performance, security, capacity, and other key performance metrics. Get alerts for such areas as poor voice quality, low or no bandwidth, suspicious or malicious activity, and incorrect call routing.
Real-time performance dashboard
Perform daily snapshots of the environment to track changes, provide a before and after view and quickly isolate the root cause of issues.
Analyze configuration changes to help determine root cause of call failures and other voice anomalies
Reduce the cost of sending out technicians. UC Xpert Remote Hands functionality can take over control of the phone settings to correct issues.
Remote phone control
Perform automated configuration audits of UC infrastructure.Back To Top
A sample customer with 30,000 units across 25 physical locations can save up to 90% in man–hours with the automated processes of UCX. This amounts to $3.4M over 3 years. A lending processing company’s contact center told us that unplanned downtime of 4 hours would cost them $10 million. The outage could probably have been avoided by using regular health checks. That said, even if the outage could not have been totally avoided, our phone fault management capabilities could have significantly reduced mean time to repair.
A sample customer with 1,000 unites across 5 locations saved 325 staff hours and $33,000 in deployment costs by using UCX to automate installing the phones, testing the phones, post deployment regression testing and reporting, plus proactive reporting for several business days afterward.
"40% of telephony problems are now resolved in the 1st call by Tier 1 Operations personnel. This fact alone pays for the product." – Global Cisco UC CustomerBack To Top
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