Experience Level Agreements
Set excellent end user experience as the basis of your continuous improvement program
CHALLENGES
Walk a mile in your users’ shoes. Streamlining employee productivity and customer service requires ensuring excellent performance of all your business-critical apps.
Visibility
Measure what matters to the business
Achieve business goals
Track performance against business targets
Manage variation
Numerous factors affect performance
SOLUTIONS
How Riverbed Solves These Challenges
Deliver Better Service Through XLAs
Use Experience Level Agreements to track compliance of business critical apps to performance thresholds based on business processes
Incorporate Qualitative Feedback
Gather employee sentiment to identify when IT experience doesn’t meet expectations
Correlate App Performance to Device and Network Performance
Identify trends in how app performance varies by geographic location, device resources, WiFi and network performance
Trace Performance Issues to The Application Service
Use distributed transaction tracing to identify issues in the cloud-native environment
PRODUCT
Application Performance Monitoring
Simplified high-definition APM visibility leveraging Real User Monitoring, Synthetic Monitoring, and OpenTelemetry
