Experience Level Agreements

Set excellent end user experience as the basis of your continuous improvement program
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CHALLENGES
Walk a mile in your users’ shoes. Streamlining employee productivity and customer service requires ensuring excellent performance of all your business-critical apps.
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Visibility

Measure what matters to the business

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Achieve business goals

Track performance against business targets

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Manage variation

Numerous factors affect performance

SOLUTIONS

How Riverbed Solves These Challenges

Deliver Better Service Through XLAs

Use Experience Level Agreements to track compliance of business critical apps to performance thresholds based on business processes

Incorporate Qualitative Feedback

Gather employee sentiment to identify when IT experience doesn’t meet expectations

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Correlate App Performance to Device and Network Performance

Identify trends in how app performance varies by geographic location, device resources, WiFi and network performance

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Trace Performance Issues to The Application Service

Use distributed transaction tracing to identify issues in the cloud-native environment

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PRODUCT

Application Performance Monitoring

Simplified high-definition APM visibility leveraging Real User Monitoring, Synthetic Monitoring, and OpenTelemetry

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KEY RESOURCES
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Analyst Report

Forrester Best Practices

Make Digital Employee Experience the Centerpiece of Your Digital Workplace Strategy

Get the Report
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SOLUTION BRIEF

Riverbed Aternity DXI

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WHITE PAPER

Riverbed Aternity DEM Platform

Continuous Improvement

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SOLUTION BRIEF

Riverbed Aternity Shift Left in the Service Desk Solution Brief

CUSTOMER STORIES

Empowering the Digital Experience of Thousands of Organizations Worldwide

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Reach the full potential of your digital investments with Riverbed
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