Hilton Grand Vacation Club

Industry: Hotel and Food Services, Professional Services

Hilton Grand Vacations Club, a leading operator of timeshare resorts around the world, deployed SteelHead appliances from Riverbed across its WAN to accelerate applications, improve performance, and close sales.

In Brief

  • Enhanced ability to send large files and process accounts
  • Easy installation and configuration – deployed in minutes
  • Complete visibility into the WAN from a single screen
  • Improved customer service because of better connectivity and application performance

Hilton Grand Vacations Club owns, operates, and manages over 3,700 timeshare vacation ownership resorts throughout the world for more than 100,000 members. With branch offices around the world sending large amounts of data across the WAN to its headquarters in Orlando, the company experienced issues with connectivity and application performance, and its customers suffered.

Riverbed helped solve these challenges by deploying SteelHead appliances, reducing the time it took to deliver key contracts from  half an hour to a minute or two. And file transfers that once took up to 10 minutes between Tokyo and Hawaii were reduced to less than five seconds. Riverbed’s SteelCentral™ Controller also enabled them to efficiently manage and troubleshoot network performance from a centralized location. Enhanced reporting capabilities now allow network managers to receive detailed reports on WAN traffic levels, global trending, application throughput performance, and TCP session flow characteristics.

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Riverbed, at more than $1 billion in annual revenue, is the leader in application performance infrastructure, delivering the most complete platform for the hybrid enterprise to ensure applications perform as expected, data is always available when needed, and performance issues can be proactively detected and resolved before impacting business performance. Riverbed enables hybrid enterprises to transform application performance into a competitive advantage by maximizing employee productivity and leveraging IT to create new forms of operational agility. Riverbed’s 27,000+ customers include 97% of the Fortune 100 and 98% of the Forbes Global 100.

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