Hilton Grand Vacation Club

Industry: Hotel and Food Services , Professional Services

Hilton Grand Vacations Club, a leading operator of timeshare resorts around the world, deployed SteelHead appliances from Riverbed across its WAN to accelerate applications, improve performance, and close sales.


In Brief

  • Enhanced ability to send large files and process accounts
  • Easy installation and configuration – deployed in minutes
  • Complete visibility into the WAN from a single screen
  • Improved customer service because of better connectivity and application performance

Hilton Grand Vacations Club owns, operates, and manages over 3,700 timeshare vacation ownership resorts throughout the world for more than 100,000 members. With branch offices around the world sending large amounts of data across the WAN to its headquarters in Orlando, the company experienced issues with connectivity and application performance, and its customers suffered.

Riverbed helped solve these challenges by deploying SteelHead appliances, reducing the time it took to deliver key contracts from  half an hour to a minute or two. And file transfers that once took up to 10 minutes between Tokyo and Hawaii were reduced to less than five seconds. Riverbed’s SteelCentral™ Controller also enabled them to efficiently manage and troubleshoot network performance from a centralized location. Enhanced reporting capabilities now allow network managers to receive detailed reports on WAN traffic levels, global trending, application throughput performance, and TCP session flow characteristics.


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Riverbed delivers the most complete platform for Location-Independent Computing, turning location and distance into a competitive advantage. The Riverbed Application Performance Platform™ allows IT to have the flexibility to host applications and data in the most optimal locations while ensuring applications perform as expected, data is always available when needed, and performance issues are detected and fixed before end users notice. At more than $1 billion in annual revenue, Riverbed has 25,000+ customers, including 97% of both the Fortune 100 and the Forbes Global 100.

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