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Unified Communications

Make sure remote users feel local

Your business is moving to a unified voice and video experience for remote users and customer interactions. Don’t let poor voice and video experience disrupt your business or brand. Continuously monitor UC quality so you can catch and fix problems before they ever become an issue for your customers and employees.

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  • Unified Communications Management

    Unified communications only stay unified when you have complete management of your communications spectrum. Don’t fall short. Riverbed® OPNET Unified Communications Xpert™ (UC Xpert) provides required services to manage your UC implementation, such as automated proactive testing, performance monitoring, configuration management, and business intelligence reporting.

    The Challenge

    • Track changes made to your UC environment
    • Know about problems before end-users see them
    • Remotely troubleshoot end-user phone problems
    • Monitor UC performance and system health
    • Provide visibility into SIP, H.323 and MGCP trunk utilization

    The Solution

    • Generate UC configuration difference reports
    • Schedule automated tests to run daily before start of business
    • Use UC Xpert remote phone control capability (Remote Hands)
    • Enable policies to alert when UC performance drops below set thresholds
    • Monitor trunk utilization in real time and generate trend reports

    Customer Stories

    Learn More
  • VoIP/Video Call Monitoring

    With this add-on module to Riverbed® OPNET AppResponse Xpert®, you can monitor and report on live voice and video calls. Easily manage voice, video, and data on the same network, and proactively resolve communication issues by using real-time and historical data on both application performance and call quality.

    The Challenge

    • Monitor call quality and resolve issues before they affect end users
    • Troubleshoot call quality problems faster
    • Too many solutions for managing voice, video, and data

    The Solution

    • Use passive speech-quality analysis for fast alerts and resolution
    • Point-and-click web-based dashboards simplify troubleshooting
    • Get one solution for all unified communications management

    Customer Stories

    Learn More
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