Customer Experience

Ensure your customer's digital journey delivers a world-class experience
A customer paying their bill on a mobile phone in a mall.
CHALLENGES
Omni-channel customer experience affects revenue, churn rates, and customer satisfaction. To improve business outcomes, IT needs visibility into user journeys across complex web environments.
Representation of brainstorming on a transparent background.

Complex environments

Third-party content affects customer experience

Person showing performance metrics

Increasing expectations

Customers demand immediate response time

business speaker

Business impact

Floods of technical telemetry

SOLUTIONS

How Riverbed Solves These Challenges

Track User Engagement Across Your Site

Increase engagement by optimizing the performance of high converting journeys and cost-justify improvements where poor experience results in drop-offs

Analyze the Impact of Customer Experience on Business Outcomes

Associate performance with business metrics like revenue,  conversion rate, and abandonment rate so that you can focus efforts on the most impactful issues

screenshot chart of revenue scenarios

Visualize How Your Web Pages Load

Aggregate performance waterfalls, web page filmstrips, and screenshots from synthetic tests help you fine-tune the loading order of all your first and third-party content before you deploy changes

pink texture background
PRODUCT

Aternity User Journey Intelligence

Explore UJI

Proactively Detect and Resolve Issues 7 x 24

Find problems before customers notice by running synthetic monitoring tests across our global node network or from within your firewall to detect issues with site availability, browser response time, page load time and JavaScript errors

purple texture background
PRODUCT

Synthetic Transaction Monitoring

Explore STM
FEATURED RESOURCES
footer-cta

Ready to Get Started?

Reach the full potential of your digital investments with Riverbed
selected img